24 Sep

Customer Services Agent Ylw Jobs Vacancy in Horizon Air Kelowna

Position
Customer Services Agent Ylw
Company
Horizon Air
Location
Kelowna BC
Opening
24 Sep, 2018 30+ days ago

Horizon Air Kelowna urgently required following position for Customer Services Agent Ylw. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Services Agent Ylw Jobs Vacancy in Horizon Air Kelowna Jobs Details:

HORIZON AIR STORY

Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, as the regional carrier for Alaska Airlines, Horizon Air provides service to cities and communities throughout California, Colorado, Idaho, Montana, Oregon, Utah, Washington, and Alberta and British Columbia (Canada). As a partner to Alaska Airlines, we turn regional travel into a different kind of commute, impromptu visits, weekend getaways, and stopovers along global journeys - and we do so dependably, efficiently, enjoyably. In this way, we're not just an airline; we're the route to more people, places, and experiences. A catalyst for larger communities, more closely connected. Horizon Air is a subsidiary of Alaska Air Group Inc. (NYSE: ALK).

POSITION INFORMATION

KEY RESPONSIBILITIES

  • Provide frontline customer service to our passengers

  • Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

  • Work outdoors in all types of weather conditions - duties include baggage handling and aircraft marshaling

  • Select locations may perform reservations functions

  • Other duties as assigned

HOURS

  • This variable time position is 10+ hours per week (on average.) Split Shifts

  • For the first 3 ? 4 weeks of training, this position will be approximately 20 hours per week.

  • This is shift work based on bid seniority. If a flight is delayed, employees are required to stay until the flight is complete even if that means after the scheduled end of the shift.

  • We are looking for candidates who are flexible and able to work early mornings, afternoons, late evenings, weekends and holidays.

QUALIFICATIONS

  • High school diploma or equivalent required

  • Minimum age of 18

  • Must be authorized to work in Canada

  • Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required

  • Bilingual strongly preferred (Spanish/English)

  • Friendly, knowledgeable and polite in all situations

  • Keyboard proficiency required

  • Excellent oral communication skills

  • Strong diplomacy and teamwork skills

  • Strong problem solving skills

  • Ability to consistently lift 50 pounds required

  • Ability to juggle multiple tasks in a fast-paced and at times stressful environment

  • Ability to perform basic mathematics required

  • Ability to work flexible schedules to include weekends and holidays required

  • Strong ability to listen and respond effectively to repetitive questions

  • Regular and predictable attendance required

  • If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required

THE LOCATION

The location for this position is in Kelowna, British Columbia Canada

OUR CULTURE - HORIZON AIR

For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

POSTING INFORMATION

A few helpful tips when applying -

Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

Gather your paperwork, including your work history, resume etc. - before you apply to the position.

If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.

Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

Job ID: 32575

Location: Kelowna, BC

Full/Part Time: Part-Time

Regular/Temporary: Regular


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