18 Oct

Desktop Support Tech Culver City Jobs Vacancy in Realpage Remote

Position
Desktop Support Tech Culver City
Company
Realpage
Location
Remote
Opening
18 Oct, 2018 30+ days ago

Realpage Remote urgently required following position for Desktop Support Tech Culver City. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Desktop Support Tech Culver City Jobs Vacancy in Realpage Remote Jobs Details:

The Desktop Support Technician II serves as the first line of technical support for SmartSource IT, RealPage's Managed Services offering. This position provides technical assistance with desktop computers, desktop software and related technology on-site at our client location in Culver City, California.

What you will be doing:
  • Provide resolution for Desktop II and Desktop III support to RealPage SmartSource IT Clients according to the client’s Service Level Agreement
  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, , hardware peripherals and other desktop related equipment
  • Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
  • Consistently meet Service Level Agreements
  • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues
  • Work independently to troubleshoot all support requests and follow escalation policies
  • Provide support of email services for Office 365 and Exchange
  • Establish and maintain a positive professional relationship with users and clients
  • Participate in testing, documentation and implementation of assigned projects
  • Participates in after hours on call rotation
  • Support tactical and strategic goals of the Desktop Support Team
  • Provide training and mentoring for helpdesk and desktop support team members, including escalated support requests
  • Prepare and conduct client training as requested
  • Additional duties as assigned
  • Responsible for creating and maintaining SOP and documentation as needed
  • Project Management level tasks and the organization and management of property acquisitions and onboarding’s

What we think it takes:
  • Minimum of 2 years technical support experience in a corporate support environment
  • Advanced knowledge of Windows 7 and up
  • Advanced knowledge of desktop hardware and common desktop software required
  • Advanced knowledge of LAN connectivity required
  • Basic understanding of VoIP phone configurations preferred
  • MCP (Microsoft Certified Professional) & A + Certification highly preferred
  • Excellent communication (written and verbal), troubleshooting and analytical skills required
  • Demonstrated patience and overall courteous behavior when working with internal and external customers
  • Requires lifting, bending, stooping and moving various computer equipment up to 50 lbs
  • Position may require work on hands and knees to deploy computer equipment and make repairs
  • Availability to work in excess of forty hours per week including nights and weekends when projects demand
  • Ability to travel occasionally as needed

This is a classified as a sensitive position and will require annual criminal background screenings.

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