22 Mar

Guest Service Agent Jobs Vacancy in Comfort Inn Fredericton Fredericton

Position
Guest Service Agent
Company
Comfort Inn Fredericton
Location
Fredericton Nusa Tenggara Barat
Opening
22 Mar, 2019 30+ days ago

Comfort Inn Fredericton Fredericton urgently required following position for Guest Service Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Guest Service Agent Jobs Vacancy in Comfort Inn Fredericton Fredericton Jobs Details:

Fredericton, NB
Paruh Waktu

THE OPPORTUNITY:

GUEST SERVICE REPRESENTATIVE

REPORTS TO GENERAL MANAGER

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

  • Create a welcoming environment for our guests.
  • Register guests and assign rooms, accommodating special requests whenever possible.
  • Complete pre-registration and blocking of rooms for reservations/guest arrival.
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Understand room status and room status tracking.
  • Know room locations, types of rooms available, and room rates.
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
  • Process guest check-outs.
  • Post and file all charges to guest, master, and city ledger accounts.
  • Work closely with all hotel departments to improve service delivery and efficiency.
  • Use proper telephone etiquette.
  • Coordinate guestroom maintenance work with the engineering and maintenance division.
  • Report any unusual occurrences or requests to the manager or supervisor.
  • Know all safety and emergency procedures, is aware of accident prevention policies.
  • Ensure the work environment is tidy and well organized at all times (lobby).
  • Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

  • Excellent communication skills in English
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
  • Excellent organizational, interpersonal and administration skills
  • Proficient or familiar with computerized systems
  • Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
  • Present a high degree of professional work ethic and image
  • High school graduate or equivalent
  • Must be available to work nights, weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Type: Part-time

Experience:

  • hotel customer service: 1 year (Preferred)


Jobs Vacancy Related to Guest Service Agent:

01May

Front Desk Agent Jobs Vacancy in Thompson Toronto Hotel Toronto. Thompson Toronto Hotel Toronto opening great career opportunity and jobs vacancy for Front Desk Agent position. This jobs vacancy will be open for new jobs applicant starting for 01 May, 2019. Enthusiastic, highly motivated and guest driven with the ability to solve problems and to make timely guest service decisions.... ... Continue reading -->


20Feb

Front Desk Agent Jobs Vacancy in Holiday Inn Express Staybridge Suites Saskatoon. Holiday Inn Express Staybridge Suites Saskatoon opening great career opportunity and jobs vacancy for Front Desk Agent position. This jobs vacancy will be open for new jobs applicant starting for 20 Feb, 2019. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Passionate about delivering exceptional service to... ... Continue reading -->


30Apr

Front Desk Agent Jobs Vacancy in Kenora Clarion Lakeside Inn Kenora. Kenora Clarion Lakeside Inn Kenora opening great career opportunity and jobs vacancy for Front Desk Agent position. This jobs vacancy will be open for new jobs applicant starting for 30 Apr, 2019. Handle guests' concerns. Superior customer service and public relations skills. Process guest arrivals and departures, including all necessary payments.... ... Continue reading -->


09May

Front Desk Agent Jobs Vacancy in Victoria Inn Thunder Bay Inc Thunder Bay. Victoria Inn Thunder Bay Inc Thunder Bay opening great career opportunity and jobs vacancy for Front Desk Agent position. This jobs vacancy will be open for new jobs applicant starting for 09 May, 2019. Register arriving guests and assign rooms. Employees are rewarded for maintaining quality guest service standards, monitored through 3rd party mystery shops,... ... Continue reading -->


06May

Front Desk Agent Jobs Vacancy in Motel Huntsville Ontario Huntsville. Motel Huntsville Ontario Huntsville opening great career opportunity and jobs vacancy for Front Desk Agent position. This jobs vacancy will be open for new jobs applicant starting for 06 May, 2019. A Front Desk Agent should have a positive, professional, upbeat attitude with a desire to deliver outstanding customer service to our guests.... ... Continue reading -->