Support Assistant Jobs Vacancy in City Toronto Toronto
City Toronto Toronto urgently required following position for Support Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Support Assistant Jobs Vacancy in City Toronto Toronto Jobs Details:
- Provides customer service support both on-line and at a service counter
- Assists with on-line application review to ensure accuracy and completeness.
- Responds to telephone, email, service counter, fax, inquiries with general information on the C of A process (i.e. the application process; application status; scheduling etc) and/or refers to appropriate staff
- Prepares, sorts, processes, collects, opens, distributes and delivers mail
- Provides information to a wide range of stakeholders in the Committee of Adjustment process, including City staff, applicants and their agents, neighbours, lawyers, architects, Councillor's assistants and Committee of Adjustment members, both over the phone and in person
- Processes and monitors the section's Operating budget by: tracking program spending through SAP; placing orders and maintaining supplies/resources for unit; processes payments, refunds and invoices and investigates and analyzes problems associated with accounts, purchasing, etc., and takes corrective action)
- Accepts and completes Information Request and File Review applications from the public; responds to FOI Requests; and requests to view archived files, providing photocopies of materials as per the Routine Disclosure Guidelines
- Generates/Prepares AODA compliant C of A Process documents (Public Hearing Agenda, Minutes, letters) for distribution, including proof reading, printing and photocopying
- Attends public hearings that extend beyond regular work hours to take and transcribe minutes
- Accepts, prepares and updates appeals to the Toronto Local Appeal Body and the Ontario Municipal Board.
- Inputs, updates and maintains data as it relates to the program area
- Drafts correspondence and creates documents for Manager's signature
- Coordinates meeting rooms, bookings and special requirements for meetings
- Operates office equipment and computers utilizing a variety of software packages, applying speed and skill
- Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer
- Maintains filing and retrieval systems for section files
- Provides assistance to the Committee of Adjustment team and performs related work as required
- Considerable experience performing administrative work for a manager and divisional team.
- Considerable experience utilizing a variety of software programs such as Microsoft Word, Adobe Acrobat, Excel, Power Point Outlook, and navigating internet and web based resources.
- Considerable experience drafting letters and memos and in preparing and formatting reports, correspondence and documents for Council, Committee and public hearings or similar audiences.
- Considerable experience accurately recording and transcribing formal meeting minutes
- Experience with filing systems and the management of large volumes of information both hard copy and electronic.
- Ability to understand the work of the Committee of Adjustment and an interest in operating in this environment.
- Knowledge of relevant policies and procedures and understanding of municipal government operations, and committee proceedings and invoice and payment processing
- Excellent organizational skills with an attention to detail and an ability to set priorities while being flexible in a fast paced environment with tight legislated deadlines.
- Excellent computer skills and ability to work with web based services.
- Ability to independently research and locate information requested by various stakeholders.
- Excellent customer service and interpersonal skills with the ability to communicate effectively, both orally and in writing, with politicians, the public, senior managers, stakeholders and staff.
- Ability to work effectively as part of a team and independently.
- Ability to apply independent judgment and discretion in dealing with confidential information.
- Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act and other regulations/legislation that apply to the job duties.