Night Auditor Chateau Nova Peace River Jobs Vacancy in Nova Hotels Peace River
Nova Hotels Peace River urgently required following position for Night Auditor Chateau Nova Peace River. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Night Auditor Chateau Nova Peace River Jobs Vacancy in Nova Hotels Peace River Jobs Details:
Reporting to the Front Office Supervisor, the Night Audit is responsible for ensuring the highest standards of hospitality are demonstrated at all times when assisting guests within the hotel. This position will audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. This position is fulltime including weekends and holidays and the hours are 11PM to 7AM (overnight).
DUTIES AND RESPONSIBILITIES
Follow all established and future front office Standard Operating Procedures.
Provide courteous service that meets or exceeds customer expectations:
Adhering to Nova standards, effectively make or alter reservations
Promptly checks in or checks out guests, with attention to detail and accuracy
Handles difficult guest inquiries effectively, demonstrating effective recovery of the guest and problem resolution.
Responds to customer questions regarding hotel, in-house facilities, and local events.
Completing the Audit Process:
Compile, balance, post and prepare end-of-day reports to include but not limited to; room charges, zero balance folios, corrections, adjustments, disputed charges, over/short figures, deposits, etc.,
Verifies and balances daily charges for all departments to guest folios, master accounts and house accounts. Makes corrections as required.
Authorizes credit cards and conducts express check outs.
Audits food and beverage income postings and charges.
Balances guest ledger postings.
Run night audit final report after insuring all revenues are in balance
Distribute reports as required, in a timely manner
Perform the duties of a Guest Service Agent
Assist PBX in taking and placing wake-up calls, as needed
Perform the duties of a bell persons requested
Identifies and forwards emails, incoming faxes, mail, packages, and messages promptly.
Maintains regular attendance as required – schedule may vary according to needs of the hotel.
Ensures organization and cleanliness of the front desk area.
Checks for duplicate reservations and ensures all wake up calls are logged
Posts all Banquet Event orders and makes sure revenue is balanced.
Verifies the key sign in sheet noting any keys that may be missing.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables and Guest Interactions.
Provides exceptional guest service at all times.
Ensures customer concerns are addressed in a timely and professional manner
Other projects/duties as assigned.
Job Specifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education: High School diploma. Previous training in hospitality is considered an asset.
Experience: 1-2 years experience in hospitality industry is considered an asset. Experience in POS and switchboard is an asset.