15 Oct

Helpdesk Technician Level Jobs Vacancy in Just Fix Inc Kitchener-Waterloo

Position
Helpdesk Technician Level
Company
Just Fix Inc
Location
Kitchener-Waterloo ON
Opening
15 Oct, 2018 30+ days ago

Just Fix Inc Kitchener-Waterloo urgently required following position for Helpdesk Technician Level. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Helpdesk Technician Level Jobs Vacancy in Just Fix Inc Kitchener-Waterloo Jobs Details:

Entry Level Position, New IT Grads Welcome

At Just Fix It, our mission is to help organization improve performance through technology and be the partner of choice providing technologies for growing forward looking companies. We accomplish this by servicing our clients through long-term relationships and accountability.

We are looking for dynamic people with a track record of superior technical support and a solid customer service attitude that will “fit” with our customers and become a key member of both their team and ours.

Our Client Services Team has a wide range of responsibilities. From Junior Help Desk Technician to Network Administrator, they work as a team to provide excellent support for both the IT Infrastructures of our clients and our internal systems.

REQUIRED SOFT SKILLS FOR THE TEAM

A solid customer service focus with experience providing support to remote users.

Strong team ethic where team members both offer support and reach out for assistance to provide the best possible response for a client in distress.

Ability to project a professional and positive image through excellent oral, written, and presentation skills.

Ability both use existing documentation to resolve problems and to create clear new procedures

Ability to recognize trends in problems and recommend proactive changes Solid professional behaviour that respects confidentiality and privacy.

Ability to identify when clients can benefit from a new or different technical service.

Ability to travel to client sites when required to respond to an urgent problem or to participate in a project installing new tools and solutions (i.e. a valid driver’s license and vehicle is required).

REQUIRED HARD SKILLS FOR THE TEAM

A level 1 technician’s skill-set includes but is not limited to the following:

Basic software install and uninstall on a local workstation

Basic software configuration such as Outlook Operating system errors such as blue screens and crashing programs Virus/Malware scans and clean up General workstation clean ups and tune ups (defrag, temp file deletion etc.) Processing windows and other program updates on local workstations Operating System Reloads and system configurations Hardware and peripheral installs Printer management and trouble shooting Driver updates and trouble shooting

New system set-ups Basic network trouble shooting (connectivity issues in a simple environment)

A simple environment consists of an environment with a single server and basic router General workstation connectivity issues

A level 1 technician’s skill-set should also include but not be limited to the following basic server administration tasks:

Basic AD (Active Directory) Administration Reset passwords Email configuration in outlook for connecting to exchange servers

Basic Exchange Administration Add/remove user accounts/mailboxes Set-up forwarding Administration of multiple email addresses Working with email forwarding within exchange Basic Blackberry Server Support Generating activation Updating non-essential software packages (logmein, java, runtimes, etc.) Basic software installs (labtech, adobe, server monitor, runtimes, etc.)

Hourly rate $14-$16 depending on qualifications and experience.

Must have valid Drivers Licence and reliable vehicle

Job Type: Part-time

Experience:

  • IT Helpdesk: 1 year (Preferred)
  • Customer Service: 2 years (Required)

Education:

  • AEC / DEP or Skilled Trade Certificate (Preferred)

Location:

  • Kitchener-Waterloo, ON (Required)

Licence:

  • Driver's Licence (Required)


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