20 Nov

Public Services Assistant Jobs Vacancy in University British Columbia Vancouver

Public Services Assistant
University British Columbia
Vancouver BC
20 Nov, 2018 30+ days ago

University British Columbia Vancouver urgently required following position for Public Services Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Public Services Assistant Jobs Vacancy in University British Columbia Vancouver Jobs Details:

Performs regular circulation duties including charging and discharging of materials; placing holds on materials; renewal of materials; and tracing missing books. Explains library policies and provides basic information to library users. Assists with the shelving operation by sorting, shelving, shelf reading, shifting books, and filing supplements and looseleaf updates. Assists with the tidying of the Library. Assists with collection processing and interlibrary loan activities. Performs duties related to the branch's copiers. During evening and weekend work, serves as the sole desk attendant and is responsible for all issues related to patron service, the coordination of student assistant activities and emergency situations.

Organizational Status

Interacts with staff in the Law Library other library branches and units, faculty, students, members of the public, and administrators in the Allard School of Law. Acts as a liaison and communicates with Building Operations, Campus Security, and external service providers.

Work Performed

1. Works at the circulation desk as scheduled, including evenings and weekends. Charges, discharges and renews materials. Checks returned materials for holds, damage, and completeness. Places holds, recalls, and storage requests.
2. Responsible for opening or closing routines as assigned. Monitors library security gates. Receives, reports and responds to information relating to thefts and other incidents. Contacts Building Operations, Campus Security and/or, RCMP for emergency safety, security and health issues. Contacts Building Operations for routine maintenance/repairs, and keeps a log of repair requests.
3. Interprets patron and circulation records. Accepts and responds to queries on library policies and procedures, including, overdue fines. Explains and enforces library policies and procedures.
4. Answers directional and information questions regarding library holdings. Demonstrates how to navigate UBC Library catalogue and website. Directs patrons to known resources and refers queries when necessary. Assists disabled users. Provides reception services.
5. Implements and assists with the general organization of the collection including shifting materials to accommodate growth and planned moves of library materials. Prepares for planned moves by measuring the linear footage of existing collection. Edits online records related to book moves, to ensure the correct status, material code, location, etc.
6. Clears, collects, sorts, shelves, shelf-reads, moves, straightens, and unloads library materials. Dusts and vacuums books and shelves.
7. Files updates to looseleaf services and other supplemental materials. Discards superseded materials.
8. Physically prepares library materials by tattletaping, stamping, barcoding, and generating and applying spine labels.
9. Cleans computer screens and peripherals, laptops, microform equipment, labelling equipment, etc.
10. Performs basic troubleshooting on all Law Library equipment including copiers, printers, computers, micro reader/printer, and staplers. Stocks, cleans, and provides operational assistance on this equipment. Reports problems, orders supplies and makes arrangements for equipment repairs.
11. Troubleshoots computer hardware and software problems, printer and other systems-related problems, and communications network problems. Provides an immediate solution, or refers unsolved problems to the Library's systems division and follows up to ensure staff are informed and problems resolved.
12. Assists with interlibrary loan activities. Searches the library catalogue and related resources for available copies; retrieves library materials; and copies/scans and transmits library materials as required.
13. Retrieves, sorts, and distributes mail.
14. Traces materials from prepared lists following search procedures.
15. Processes gift items. Checks library holdings for duplicates, missing or damaged volumes.
16. Participates in project work and performs other duties related to the qualifications and requirements of the job.

Supervision Received

Position is accountable to the Head, Law Library or designate who also conducts performance reviews with input from the Collection Management Supervisor. Position is supervised by the Collection Management Supervisor and receives general direction from the Supervisor of Circulation on circulation and shelving related duties.

Supervision Given

Coordinates and oversees the work of student assistants when working evenings and weekends.

Consequence of Error/Judgement

Works independently under general supervision. Work includes using judgement when interacting with patrons. Errors could cause inconvenience to patrons, and poor public relations with patrons and the Faculty of Law. Work is monitored to ensure adherence to established policies and procedures. Tasks are clearly defined and unusual problems are referred to the supervisor. Works independently during evenings and weekends.


High School graduation and two year Library Technician diploma. Knowledge of library policies, procedures and circulation services. Knowledge of bibliographic records and use of on-line searching protocols preferred. 2 years relevant experience or the equivalent combination of education and experience. Ability to follow and carry out instructions. Ability to sort and file accurately. Ability to effectively use email, word processing, spreadsheet and library database applications at an intermediate level. (MS Office and Voyager preferred). Ability to operate the normal range of library equipment. Ability to communicate effectively verbally and in writing. Ability to remain calm, decisive, effective, and safe in emergency or crisis situations. Ability to provide quality service to customers in a courteous, patient manner. Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgement. Ability to manage multiple tasks and priorities. Ability to maintain accuracy and attention to detail. Ability to exercise tact and discretion. Ability to work both independently and within a team environment. Ability to lift up to 20 kgs of boxed materials and to push fully loaded book trucks. Ability to work evenings and weekends as required.

Takes initiative in learning about language and issues relating to equity and diversity. Ability to recognize, respect and work effectively with individuals and groups with diverse perspectives and backgrounds, and to appreciate their contributions. Ability to develop and maintain cooperative and productive working relationships and engage in workplace culture. Committed to demonstrating respect to colleagues at every level by trusting in their abilities and their knowledge to perform their roles, and earning respect through meeting commitments.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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