Data Noc Specialist Jobs Vacancy in Rogers Communications Brampton
Rogers Communications Brampton urgently required following position for Data Noc Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Data Noc Specialist Jobs Vacancy in Rogers Communications Brampton Jobs Details:
At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
Reporting to the Manager of the Core Data NOC, Data NOC Specialist is responsible for the Tier 3 Operations support of Rogers Core Data Networks carrying Rogers Data Services. Main job function includes Incident Management of network events affecting Rogers customers. This position requires working in a 7X24 work environment.
The Data NOC Specialist functions include the following:
To provide Tier 3 centralized operations for Rogers Data networks and services supporting residential and business customers 24X7X365.
Manage and drive incidents to resolution working directly with the appropriate internal support groups and Vendors, ensuring all customer and Network MTTR's and SLA's are met
Execute the Network Notification process to ensure communication of all major or significant network customer impacting events.
Ensure Change and Incident Management policies are enforced.
Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.
Requires holistic understanding of the Rogers network and the ability to assess impact to services and customers.
Act as an interface to Network Operations Groups, implementation, Third Party Carriers and Customer Facing Groups.
Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events.
Perform disaster recovery/pre-plan implementation
Collaborate with customer-facing, internal support groups and external vendor/supplier.
Write and document any department procedures needed for troubleshooting
Ensure successful completion of assigned projects
Degree/Diploma in Electronics/Telecommunications or equivalent academic qualification
Experience in a Network Management environment is preferred
Understanding and experience with DOCSIS
Comprehensive knowledge of IP networks
Extensive knowledge of routing and switching; Cisco, Juniper, and Alcatel
Understanding of the fault/trouble management, notification and escalation processes is preferred
Experience with servers is an asset.
Excellent communication and interpersonal skills.
Exceptional Organization skills, PC literate & extensive knowledge of MS Office suite.
Ability to thrive in a dynamic 24/7 environment Schedule: Full Time Shift: Rotating Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Road (101), Brampton, ON Travel Requirements: None Posting Category/Function: Technology & Engineering Requisition ID: 120241 WHY ROGERS? As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow. We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
Simplify and innovate
Take ownership of the what and the how
Equip people to succeed
Execute with discipline and pride
Talk straight, build trust, and over deliver Why Rogers? Because your tomorrow inspires our today. What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process. Posting Notes: Information Technology & Engineering || Canada (CA) || ON || Brampton || SF: LI ||