Regional Specialist Kitchener Jobs Vacancy in Workplace Safety And Insurance Board Wsib Kitchener
Workplace Safety And Insurance Board Wsib Kitchener urgently required following position for Regional Specialist Kitchener. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Regional Specialist Kitchener Jobs Vacancy in Workplace Safety And Insurance Board Wsib Kitchener Jobs Details:
Salary Grade: 212
** Location: Kitchener, ON
** This is a unionized position, salary is $73,262.14 (non-negotiable)
Consult, develop, plan, implement, support and troubleshoot technology solutions and modifications, for hardware, software, data/voice communications; including moves, adds and changes required by internal clients to support their business needs. Undertake and manage all district and area offices projects filtered through Head Office, by providing specialized technical advice and support, and by interfacing with support vendors. Manage hardware, software, network resources and decisions regarding allocation, placement and updating of floor plans.
Major Duties & Responsibilities
Provide onsite support for PC technology, hardware and software, mobility devices, voice communications, faxes, etc. (products vary in each district and area offices) and provide high level support by identifying, troubleshooting & ensuring timely resolution, including ticket status reporting and analysis Deliver local Security Administration (LSA) for the district and area offices.
Analyze client needs using WSIB standards and knowledge of available hardware and software products, work with business representatives to develop technology specifications, evaluate alternative solutions and recommend appropriate PC technology through the process of:
Preparing internal proposals, initiating and processing orders
Interfacing with vendors and managing client expectations on requirements
Plan and install, PCs, printers, scanners, network equipment, mobile devices by liaising with local management and other branches of Head Office in the planning and co-ordination of all moves, adds and changes (IMACs) by:
Deciding if appropriate (based on cost & effort required) and accommodate workstation location requests.
Developing the network plan which includes wiring and terminal address configuration
Administering the change management process in the district and area offices
Coordinating the activities of electricians and data/voice cable installers
Ensuring availability of adequate spare parts and coordinate disposal of retired equipment.
Provide effective information, advice and training to clients on the operation of new computer equipment and software. Analyze local question and problem trends to determine training and/or documentation requirements and keep local management and BTS departments apprised. Provide 1-on-1 training to users and within a classroom setting.
Provide 24 hour customer service by responding to calls after hours, interacting with building management as required and assuming ownership of all district and area office projects/installs/resolutions and requests while prioritizing to ensure a corporate wide service level is maintained.
Responsible for computer hardware, software, data/voice/video communications & servers including the allocation and placement of equipment and the appropriateness of repairing vs. replacing it while ensuring that all IS standards, goals and objectives are adhered to by:
Ensure the computer/telephone/equipment storage rooms are controlled and maintained in an orderly fashion.
Managing client profile inventory and floor plans/maps of all equipment to facilitate prompt problem resolution
Updating changes to hardware, software and data connections listed in the database
Responding to WSIB requests for inventory and grid locations
Overseeing the disconnection, moves and reconnections of equipment
Perform other related duties as assigned or required.
Please apply using the link below
Job Type: Full-time