16 May

Front Desk Reservations Agent Jobs Vacancy in Groupe Germain Ottawa

Position
Front Desk Reservations Agent
Company
Groupe Germain
Location
Ottawa ON
Opening
16 May, 2018 30+ days ago

Groupe Germain Ottawa urgently required following position for Front Desk Reservations Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Front Desk Reservations Agent Jobs Vacancy in Groupe Germain Ottawa Jobs Details:

Job Summary :

The Reservation / Front desk Agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, be the primary contact with travel agencies (commission checks prints, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks. Process check-ins and check-outs, register transactions and meet all customer expectations for establishments in the Ottawa area.

Requirements of the position :

  • Bilingualism: English-French oral and written (third language is an asset)
  • Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
  • Excellent communicator
  • Able and enjoys working in a team environment as well as independently
  • Able to organize, prioritize and, multitask
  • Able to adapt to a changing environment and plan ahead
  • Good computer knowledge – Knowledge of the Opera program an asset
  • Have a good knowledge of Ottawa, its tourist attractions and its major intersections
  • Hospitality or tourism and travel studies a must


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