09 Jan

System Support Specialist Jobs Vacancy in Scotiabank Toronto

Position
System Support Specialist
Company
Scotiabank
Location
Toronto ON
Opening
09 Jan, 2018 30+ days ago

Scotiabank Toronto urgently required following position for System Support Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

System Support Specialist Jobs Vacancy in Scotiabank Toronto Jobs Details:

Requisition ID: 16765
Join the Global Community of Scotiabankers to help customers become better off.

Purpose:
The incumbent provides responsive systems level support for production critical systems, implementation support and user acceptance environment support on a global basis. This support consists of technical assistance to users, resolution and prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates. This incumbent is also responsible for establishing and enforcing departmental logical access control guidelines and liaison with other departments for assistance with implementing new projects. The incumbent will have knowledge in the following platforms: UNIX/Linux. Windows.

Key Accountabilities:
1. Resolution and Prevention of Problems
Presented with system level and application problems on mission critical systems requiring immediate resolution, thus ensuring systems are operational according to agreed upon service level agreements and that they have a high degree of integrity and reliability. Often, resolution determination requires interaction with other teams, including service vendors. Considerable effort is placed into determining, developing and delivering procedures to protect production environment from unplanned outages.

2. Provide Technical Assistance to Users
Establishes system scope and objectives. Develops practical manual or automated procedures to solve complex problems. Prepares detailed specifications for programs, analyse and revises existing system logic deficiencies, oversees all phases of the technical system design and will advice, check and direct systems programs onto the correct technical system design.

3. Systems Administration and New Projects
Perform system administration tasks associated with environment of specialisation for the development, UAT and production environment as well supporting production code implementation. Provide training on specific environment to Operations, Network and Developmentother Ddepartments as required. New projects could include applications such as central back up for applications and databases, application monitoring tools or high-speed restoration software.

4. Control Access, Ensure Security and Contingency Planning
Ongoing customisation and maintenance of system access facilities to ensure and enforce strict security of financial environment. Plan, implement and test contingency plans for various hardware and software environments.

5. System Monitoring and Updates
During the course of the year, applications are monitored and statistical information regarding resource usage is compiled. Recommendations are put forward to management for capacity planning and system upgrades where resource constraints are identified to ensure that a reliable production environment is maintained.

6. User Group Involvement
Participate in user groups to gain information on other user’s project successes and/or failures. Required to keep up to date with technological breakthroughs and trends in field of specialization.

Skills:
The incumbent must be able to adjust to new developments in software and operating systems and their offerings. An expert knowledge of the Bank’s technology is required to understand the ways of positioning for the implementation of new hardware, software and operating systems with existing facilities.

Requires a minimum of 5 years of job related experience and possess analytical and proactive problem solving skills.

General understanding computer operating systems, Unix/Linux and Windows and database software

Ability to work with non-technical users.

Requires post secondary education with focus on Computer science or Engineering disciplines.

Excellent verbal and written communication skills.

Educational:
The incumbent should have an understanding of ITIL and COBIT principles and best practices for Data Security.
A degree in a computer science, business, math or engineering related discipline is desirable, along with 4-6 years of
practical experience.

Location(s): Canada : Ontario : Toronto
As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.


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