25 May

Spa Manager Jobs Vacancy in Harrison Hot Springs Resort Harrison Hot Springs

Position
Spa Manager
Company
Harrison Hot Springs Resort
Location
Harrison Hot Springs BC
Opening
25 May, 2018 30+ days ago

Harrison Hot Springs Resort Harrison Hot Springs urgently required following position for Spa Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Spa Manager Jobs Vacancy in Harrison Hot Springs Resort Harrison Hot Springs Jobs Details:

Harrison Hot Springs Resort is currently recruiting for the position of Spa Manager.


About our company:

Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play.
We would love to have you join our amazing team and share the high quality of life that we
have come to enjoy.

At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in
the world. We know the care and customer service we offer our guests leads to special
experiences for them. We endeavour to exceed guest expectations and deliver outstanding
products and hospitality services. Even though we welcome thousands of guests each year, we
will focus on individuals and what we can do to make them feel like they are at home.

Overlooking Harrison Lake, the Harrison Hot Springs Resort offers the following amenities: five
mineral hot springs pools, the Healing Springs Spa, three restaurants and a coffee bar, extensive
banquet and catering options, Resort Golf Course and Resort Marina.


POSITION SUMMARY:

The Manager of the Healing Springs Spa is an integral part of the operation of the Resort that is

critical to its success. The Manager is responsible for setting and achieving the Budget for the

Spa. The Manager will use the human resources provided within the Resort, will work closely

with the Front Office, Food and Beverage, Accounting and the Marketing and Sales teams. The

Spa supports the overall objectives of the Resort.

The Spa Manager manages the spa team of aestheticians, massage therapists, receptionists and

other support associates. Is responsible for the overall direction, coordination and evaluation

of these areas. Carry out supervisory role in accordance with the organization’s policies and

procedures. Responsibilities include interviewing, hiring, and training associates, planning,

assigning and directing work; appraising performance; rewarding and disciplining associates,

addressing complaints and resolving problems.


ESSENTIAL DUTIES AND RESPONSIBILITES: 

Must be a strong leader. 

Ensures that image and grooming standards are reinforced. 

Updates and supervises the spa personnel on established house rules and procedures. 

Ensures that treatment and retail prices are updated in the computer system. 

Reviews the spa revenue report and monitors retail sales using spa computer programs. 

Trains staff to up-sell in order to maximize treatment room utilization and revenue. 

Trains staff to use the Property Management System (SpaSoft). 

Orders supplies for professional use and monitors their use. 

Orders retail supplies and monitor the stock and availability. 

Inventories spa retail and professional products at the end of each fiscal month. 

Monitors cleanliness of the spa and pool areas. 

Provides support with administrative and financial duties. 

Ensures that through established procedures, guests are consistently treated with
superior customer service. 

Ensures that guest requests are followed up. 

Resolves all guest problems and complaints and reports them to the General Manager. 

Schedules spa receptionists and estheticians according to business volumes in order to
maximize service and efficiency of labour costs. 

Prepares reports, statistics, etc. 

Manages Spa Receptionists, Estheticians, and Spa Contractors. 

Strong leadership skills. 

Proven experience in financial planning and interpreting financial statements. 

Some stress resulting from daily guest interactions (internal and external), budgetary,
and time constraints. 

Proven ability to work as both a team member and a team leader. 

Complete all requested additional job related duties which may be assigned.

EDUCATION, EXPERIENCE AND SKILLS REQURIED: 

Spa Management Courses from a recognized institution.
 Minimum of three years of supervisory experience in a busy Spa environment.
 Esthetics and/or Massage therapy certification is an asset.
 Previous experience in a resort environment preferred.
 Strong understanding of the industry environment and culture. 
Serving it Right certification.
 Occupational First Aid Level III would be an asset.
 Strong background in management.
 Highly motivated and self-directed.
 Extensive customer service, communication, organization and analytical experience.
 Professional attitude and demeanor.
 Ability to present information to groups of guests, associates, managers and suppliers.
 Proven ability to interpret a variety of instructions presented in oral, written, or

schedule form. 
Exceptional listening, problem analysis, and problem solving skills.
 Maintain the utmost confidentiality with discretion.
 Strong multi-tasking skills.
 Ability to prioritize and delegate a necessary.
 Previous proven experience with forecast and budgeting. 

Strong computer skills, including Microsoft Office, Property Management System
(SpaSoft), Time and Attendance and Avanti (preferable). 

Work well under pressure, remain calm, have a positive attitude and be a consistent
strong team player. 

Ability to create, decipher and understand contracts and other documents.
 Demonstrate sound judgment, tact and diplomacy.
 Effective interpersonal and communication skills both written and verbal in the English

language.
 Ability to present information to groups of guests, employees, suppliers and managers

of the resort.
 Ability to teach and train others is a valuable asset for this role.
 Ability to write business correspondence, reports, memos and other necessary

documents.
 Must be willing to work a flexible schedule, including weekends and evening as

required.
 Being multi-lingual is an asset.

Interested, qualified candidates are invited to submit their resume and cover letter to
hhshr@harrisonresort.com or facsimile at 604-796-4712.

We thank all candidates in advance for your interest in our resort; however, only those
qualified candidates will be contacted.


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