20 Feb

Functional Designer Itsm Hpsm Sme Jobs Vacancy in Progression Montréal

Functional Designer Itsm Hpsm Sme
Montréal QC
20 Feb, 2018 30+ days ago

Progression Montréal urgently required following position for Functional Designer Itsm Hpsm Sme. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Functional Designer Itsm Hpsm Sme Jobs Vacancy in Progression Montréal Jobs Details:


  • Producing application configuration and functional design, specifications for solutions involving configurable 3rd party applications, as well as producing the properly configured and tested application components;
  • Testing, analyzing, maintaining and documenting packaged application components, and defining and executing implementation plan details;
  • Support and Development environment and involves off-hour on call support duties (on rotational basis);
  • Ensure optimal re-use and leveraging of existing/pre-packaged application functions versus the need for the development of new and/or customized functions;
  • Provide, or verify, work estimates;
  • Produce configuration design specifications, and if required detailed functional design specifications, that meet the business requirements and align with the solution architecture;
  • If required, guide, and collaborate with, the application developer/designers and/or other configurator/designers on the configuration and functional designs. Address any potential design development issues with them;
  • Configure package application components based on the configuration design. Document component configuration;
  • Produce test cases/scenarios and prepare test data to test all functionality identified in the functional design. Conduct unit, functional and integration testing and log results;
  • Diagnose and resolve configuration defects through root-cause analysis and impact analysis. Determine whether redesign is required for proper resolution. Change the design specifications when applicable;
  • Define the implementation plan details, including deployment, cutover and fall-back. Ensure that all functions have been promoted successfully to the production environment;
  • Guide and execute the knowledge transfer to the support teams as per the knowledge transfer plan;
  • Apply, and ensure compliance with, all appropriate IT standards (eg. Security, Architecture, Project Delivery Methodology, SOX, etc.)

Key deliverables:

  • Requirements traceability matrix (including fit gap, configuration list, etc.);
  • Configuration design and, if required, functional design (including application flow diagram, use cases, data flows, screen layout, table layouts, error handling, batch requirements, design alternatives, user interface wireframe)
  • Test cases/scenarios, test data and test results;
  • Configured, tested and documented package application components;
  • Implementation plan (including deployment, cut-over and fall-back);
  • Work estimates


  • 2 to 3 years’ experience configuring and tailoring HP Service Manager modules (or any similar tool) , such as Change Management, Request management, Knowledge Management and Service Request Catalogue;
  • ITIL training and background
  • Strong analytical and troubleshooting skills;
  • Ability to generate ideas and solutions to system problems;
  • Knowledge of concepts, techniques and tools in the delivery and management of production systems;
  • Knowledge of Java scripts, Windows Server, MS SQL DB, SQL;
  • Possesses strong time and priority management skills.

Job Type: Full-time

Salary: $96,000.00 to $110,000.00 /year

Required experience:

  • configuring/tailoring HP Service Manager modules(or similar): 3 years

Job Location:

  • Montréal, QC

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