08 Feb

Fixed Income Application Support Jobs Vacancy in Sga Toronto

Fixed Income Application Support
Toronto ON
08 Feb, 2018 30+ days ago

Sga Toronto urgently required following position for Fixed Income Application Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Fixed Income Application Support Jobs Vacancy in Sga Toronto Jobs Details:

Software Guidance & Assistance, Inc., (SGA), is searching for a Fixed Income Application Support individual for a full time opportunity with one of our premier global banking clients in Toronto, ON.

The role involves supporting the Derivatives, Valuations, and Trading Risk suite of application. Supporting users include Front Office (Sales & Trading), Credit Mgmt., Risk Mgmt., Treasury Balance Sheet Mgmt., Model Control, and Finance.

Consistently deliver superior client service and initiate/lead continuous improvement processes that will result in the prevention of potential problems and/or fix shortcomings within existing applications and contribute to improving service and operational excellence to our users
Adherence to enterprise incident, problem and change management best practices and standards. This includes working with our internal and external partners to ensure root cause is identified and mitigating steps are implemented to minimize recurrence of issues
Timely communication of incidents, frequent updates and preparing comprehensive documentation in incident tickets which meets Global Application Mgmt. and Enterprise standards
Accountable for communicating status updates to end users, preparing incident alerts, addressing open tickets in incident ticket queues, escalating issues with internal/external support teams, and leading or participating in post incident reviews, as required
Provide subject matter expertise and use of incident/problem management skills in the daily production support of Derivatives, Valuations, and Trading Risk for any connectivity, processing or functionality issues encountered
Participate in project meetings representing Derivatives, Valuations, and Trading Risk for upcoming implementations as subject matter expert to provide feedback to project teams and management from Support perspective
Take a lead role in application support transition projects and ensure that support requirements have been fulfilled prior to implementation
Maintain application support documents to ensure that they are reviewed and updated on a periodic basis to reflect any changes/enhancement to applications
Assisting in performing in-depth and complex analysis of data produced for management and executive reporting.
Assist in performing trend analysis reporting to capture and highlight repeat/common types of failures and make recommendations towards a successful execution of a permanent solution
Ensure that application availability meets and/or exceeds user expectations by maintaining Service Level Agreements and Problem Management Agreements with internal and external service providers escalating as required
Support a work environment that promotes customer service, quality, innovation and teamwork, and ensure timely communication of issues

Required Skills:
Highly motivated individual with a proven track record to deliver results
Experience supporting distributed applications running on Linux and/or Windows
Prior experience dealing with Front Office, Middle Office and Risk Management groups
Exposure to Derivatives products, SWAPs, IRS, Curves and Bond Trading business
Understand complex interest rates, inflation derivatives and other financial products for pricing and analytics
Executing queries, building Use Case Scenarios for business requests and small enhancements
Strong analytical and problem solving skills with attention to detail to ensure accuracy and completeness
Experience with applications such as Calypso, Bloomberg and Fixed Income Systems
Strong organizational, follow-up and priority-setting skills to handle multiple tasks/projects and to work independently
Strong provider of knowledgeable customer service in performing problem diagnostics towards resolution while maintaining agreed upon service levels for production availability
Solid understanding of the Securities business and possess knowledge of how a valuation framework would be an asset
Excellent analytical, verbal and written communication skills, combined with strong interpersonal skills will be required to work effectively while supporting other members of the team in achieving unit objectives and providing exceptional client service
Act as a first point of contact for issues/escalations during non-business hours

SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com.

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