09 Feb

Technical Support Representative Help Desk Operator Jobs Vacancy in International Visual Corporation Montréal

Position
Technical Support Representative Help Desk Operator
Company
International Visual Corporation
Location
Montréal QC
Opening
09 Feb, 2018 16 days ago

International Visual Corporation Montréal urgently required following position for Technical Support Representative Help Desk Operator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Technical Support Representative Help Desk Operator Jobs Vacancy in International Visual Corporation Montréal Jobs Details:

Provides after-sales technical support to clients and resolves technical or application problems by telephone and/or by email.

  • Diagnoses and classifies the problems received and forwards them if necessary to the appropriate second level technical support.
  • Talks clients through a series of actions over the telephone, to help set up systems or resolve issues; prioritizes and manages many open cases at one time.
  • Troubleshoots system and network problems and diagnoses and solves hardware or software issues.
  • Creates support tickets; logs and keeps records of customer queries; creates procedural documentation and relevant reports; analyzes call logs to spot trends and underlying issues.
  • Works with the project managers to find solutions for at-hand issues to clients’ satisfaction.
  • Manages diverse tasks and fulfills responsibilities as required by department head.
  • Shift and on-call work may be required.
  • Qualifications:
    • 1 to 2 years’ experience at the customer service level or in a technical support team.
    • Excellent communication skills (spoken and written) in English and French.
    • Good interpersonal and customer care skills; good listening skills and phone etiquette; rapidly establishing a good working relationship with customers; ability to deal with difficult callers.
    • Able to explain complex information in simple, clear terms to non-IT clients and employees.
    • Excellent analytical and problem-solving skills; attention to detail.
    • Solid organizational and decision-making skills.
    • Capacity to handle a large volume of phone calls; ability to work well under pressure; experience managing priorities in a dynamic environment.
    • Good accurate records keeping; meticulous and methodical.
    • Good knowledge of audio visual equipment.
    • Up-to-date technical knowledge.
    • Advanced knowledge and experience with MS Office Suite (Word, Excel, and Outlook).
    • Intermediate IT knowledge and experience with Mac OS X.
    • Self-starter and team player.
    Additional skills an asset:
    • Knowledge of CNC machinery
    • Knowledge of SolidWorks software
    • Knowledge of commercial printers (Roland, Vutek)
    If you can accomplish the above, you’ve got what it takes. If you want to accelerate your career growth, write us an email with resume and salary expectations to staddio@ivcweb.com We offer industry leading compensation and benefits package including RRSP with 3% company match.


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