Client Account Representative Jobs Vacancy in Manulife Toronto
Manulife Toronto urgently required following position for Client Account Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Client Account Representative Jobs Vacancy in Manulife Toronto Jobs Details:
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. John Hancock Retirement Plan Services (JHRPS) is a division of Manulife Financial. RPS offers qualified retirement plan products and services for corporate and small to mid-sized businesses located in the USA. RPS is the market leader in the small to medium size market with companies with less than 500 employees. John Hancock Retirement Plan Services is currently looking to hire a dynamic team of Client Account Representatives . Our Client Account Representatives are responsible for managing and providing the highest quality of service to a dedicated block of US based clients and intermediaries. JHRPS Corporate Client Services is a large business unit of approximately 250 staff members. There are 8 regional teams based in Toronto providing service across the USA. Each team consists of 20 service professionals including Client Account Representatives, Team Manager and Service Advisor. If you enjoy working in a dynamic and fast paced team environment, are dedicated to providing quality service and committed to developing strong relationships over the course of a minimum 18 month period we would like to provide you with an opportunity to begin your career in the Financial Services industry. Responsibilities
Deliver professional and trusted service to JHRPS clients, brokers, third party administrators and plan participants as required
Build solid relationships both internally (including the field sales team) and externally to foster customer satisfaction and loyalty
Proactively educate our clients and intermediaries on new product features and provide on-going education to client inquiries
Meet service quality and productivity standards to ensure a positive client experience and maximize service levels
Resolve or negotiate "win-win" solutions to client issues independently
Document and track client discussions or complaints and maintain client contact records
Identify trends and patterns of client issues, and escalate to management
Complete and participate in ongoing training and education to remain current of product, industry, service and administrative changes
Provide accurate client administration by processing some standard financial transactions
Possess excellent interpersonal and communication skills
Exceptional relationship building skills
Demonstrated service aptitude and solid customer service skills
Ability to learn quickly and remain calm under pressure
Possess superior organizational and priority management skills
Ability to adapt positively to rapid changing business needs and economic conditions
Demonstrated problem resolution and analytical skills
Possess solid business writing skills
Post-secondary education Please note the following (as a condition of employment):
Incumbent's will participate in a 5 week intensive training program.
Incumbent's regular work hours will most likely be from 10 a.m - 6 p.m or 11 a.m. - 7 p.m.
Our service center remains open during Ontario public holidays with employees covering off on a rotational basis.
Depending upon business needs, the incumbent may be temporarily deployed to another area within JHRPS pending the availability of his/her caseload. IMPORTANT: Successful candidates will be contacted by email and invited to take part in the next phase of the hiring process. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of September 30, 2017, we had over $1 trillion (US$806 billion) in assets under management and administration, and in the previous 12 months we made $27.1 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.