09 Feb

Customer Service Specialist Jobs Vacancy in Progressa North York

Position
Customer Service Specialist
Company
Progressa
Location
North York ON
Opening
09 Feb, 2018 30+ days ago

Progressa North York urgently required following position for Customer Service Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Specialist Jobs Vacancy in Progressa North York Jobs Details:

At Progressa™ we know that to give our clients the best experience, we need a stellar team of caring, thoughtful and ambitious individuals. Our clients are looking for a fresh start and a new way to borrow. We pride ourselves on being a helping hand for those who have been turned away at more traditional lending institutions. Progressa is a different kind of lender and we offer a different kind of life: a work life centered on innovation, optimism and collaboration.

Progressa is Canada's only lender solely focused on helping credit constrained consumers pay their past due bills. At Progressa, we help Canadians improve their financial future by providing a second chance at credit. Most often this means lending money to help resolve overdue bills or other outstanding debts.

We are currently seeking a Customer Service Specialist to join our team. The Collections Specialist will be responsible for providing great customer service, collecting necessary documents and verifying information to assist with responsible lending decisions.

What we offer:
Paid breaks

Paid training

Group Benefits: Includes Life, AD&D, Extended Health & Dental (70% covered by Progressa)

Opportunity for career advancement

Recognition & Rewards

Fun social events

Responsibilities:
Providing professional customer service for both new loan applicants and existing loan customers

Make outbound calls and email requests for required information required to fulfill loan applications

Answer incoming phone calls, email inquiries, and online chat inquiries

Obtain and verify necessary employment and financial information from loan applicants

Conduct VOE (verification of employment) calls

Scheduling loan interviews for Loan Officers (Underwriters)

Initiate instant banking verification

Verify application references provided

Upload customer loan application documents to internal systems

Cultivate positive relationships with applicants, active customers, and referral partners

Tactfully handle customer complaints as per company policy

Liaison with internal operational teams and external referral sources

Required experience, knowledge, and skills:
1+ year in customer service and/or sales

Advanced literacy and numeracy and communication skills

Excellent customer service skills and phone manner

High level of assertiveness and strong attention to detail

Well-developed organizational and time management skills

Aptitude for multi-tasking

Ability to interpret, adapt to and apply guidelines and procedures

Proficiency in MS office and typing speed above 40 wpm

High school education or equivalent

Should have the availability to work on weekdays and weekends, including evening shifts (1 pm to 9 pm)

**As a fintech company, Progressa is responsible for highly sensitive information. Please note that any job offer will be conditional upon the completion of a satisfactory background check including, but not limited to, criminal, credit and employment reference checks.

**Progressa welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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