17 May

Applications Support Intermediate Analyst Jobs Vacancy in Citi Mississauga

Position
Applications Support Intermediate Analyst
Company
Citi
Location
Mississauga ON
Opening
17 May, 2018 30+ days ago

Citi Mississauga urgently required following position for Applications Support Intermediate Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Applications Support Intermediate Analyst Jobs Vacancy in Citi Mississauga Jobs Details:

  • Primary Location: Canada,Ontario,Mississauga
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18029686

Description


Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in North America.

We are an equal opportunity employer.

Team/Function Overview
Citi technology are seeking a highly motivated IT professional to join our Production Services team support group in Mississauga.

The Research and Market Sales team is part of the Cross Product Technology team and responsible for the production environment for wide range of applications supporting Research, Sales and Markets businesses. We support a wide range of applications from Research Authoring and Distribution, Client Insight Analytic, Client Relationship manager, Citi Velocity Portal, etc.

Role/Position Overview
Are you a highly motivated individual looking for a new challenge? We have an opportunity for an Application Support Analyst within our Market Sales Production Support team

In this role, you will liaise closely with your colleagues in the Hong Kong, Shanghai, Belfast, New York, Mississauga, to ensure 24 x 7 coverage of the application. As a member of the North America team – you will be required to provide on-site cover between the hours or 07:00 and 19:00 EST to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional requirements to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.

Key Responsibilities:
  • Provide user and application support for Research, Market Sales and Citi Velocity systems
  • Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Develop and maintain technical support documentation.
  • Act as a liaison between business users, operations and internal technology groups.
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post release checkouts after application releases and infrastructure updates.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Ensure all productions issues are logged and updated as per the Support team policies and procedures.
  • Effectively share information with other support team members and with other technology teams.

Development Value:
  • Citi established the regional Technology Centre in Shanghai and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career.
  • You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
  • Work-Life Balance - At Citi, we offer flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.

Qualifications


Knowledge/Experience:
Experience of providing Level 2 Technical support would be an added advantage, but not limited to the followings:

Skills:
  • Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
  • Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)
  • Strong analytical skills & attention to detail
  • Positive attitude and keen to learn.
  • Good communication and interpersonal skills.
  • Ability to work under stress and time constraints.

Skills (Desirable):
  • Basic Business knowledge/ understanding of financial markets and products.
  • Experience with real-time monitoring systems such as ITRS Netagent
  • Job scheduling tool such as Autosys.
  • Issue tracking and reporting using tools such as JIRA
  • Knowledge/ experience of problem Management Tools.
  • Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Qualifications:
  • Bachelor’s Degree

Competencies:
  • Ensure all productions issues are logged and updated as per the Support team policies and procedures
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Strong client facing skills, both verbal and written.
  • Ability to communicate appropriately to relevant stakeholders (Business/OPS, Development/Support)
  • Great team builder and team player.
  • Ability to thrive in a fast paced pressured environment

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.


Jobs Vacancy Related to Applications Support Intermediate Analyst:

16Jul

Technical Support Specialist Jobs Vacancy in House Commons Ottawa. House Commons Ottawa opening great career opportunity and jobs vacancy for Technical Support Specialist position. This jobs vacancy will be open for new jobs applicant starting for 16 Jul, 2018. Intermediate level (B). Responsibilities include telephone and email support and guidance, as well as on-line distance troubleshooting and diagnostic of... ... Continue reading -->


27Jul

Junior Analyst Financial Reporting The Source Jobs Vacancy in Bell Barrie. Bell Barrie opening great career opportunity and jobs vacancy for Junior Analyst Financial Reporting The Source position. This jobs vacancy will be open for new jobs applicant starting for 27 Jul, 2018. Junior Analyst, Financial Reporting - The Source. Intermediate MS Office experience (Excel, Outlook, PowerPoint, Word).... ... Continue reading -->


03Jul

Intermediate Support Analyst Toronto Jobs Vacancy in Lifelabs Toronto. Lifelabs Toronto opening great career opportunity and jobs vacancy for Intermediate Support Analyst Toronto position. This jobs vacancy will be open for new jobs applicant starting for 03 Jul, 2018. As the Intermediate Support Analyst you are responsible for providing Application support, request fulfillment and problem resolution according to established... ... Continue reading -->


12Jun

Contractor Deskside Support Analyst Jobs Vacancy in Hollyfrontier Corporation Mississauga. Hollyfrontier Corporation Mississauga opening great career opportunity and jobs vacancy for Contractor Deskside Support Analyst position. This jobs vacancy will be open for new jobs applicant starting for 12 Jun, 2018. (PCLI), located in Mississauga, ON is seeking a Contractor – Deskside Support Analyst. Support HollyFrontier Corporation (HFC) approved mobile devices and... ... Continue reading -->


24Jul

Technical Product Specialist Jobs Vacancy in Mckesson Markham. Mckesson Markham opening great career opportunity and jobs vacancy for Technical Product Specialist position. This jobs vacancy will be open for new jobs applicant starting for 24 Jul, 2018. Minimum of 5 years as System Analyst or other intermediate pharmacy technology role. Build relationships to gain support;... ... Continue reading -->