10 Jan

General Manager Jobs Vacancy in Smitty Family Restaurant And Lounge Cranbrook

Position
General Manager
Company
Smitty Family Restaurant And Lounge
Location
Cranbrook BC
Opening
10 Jan, 2018 30+ days ago

Smitty Family Restaurant And Lounge Cranbrook urgently required following position for General Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

General Manager Jobs Vacancy in Smitty Family Restaurant And Lounge Cranbrook Jobs Details:

JOB PURPOSE

The General Manager has the day-to-day responsibility for operating and maintaining the restaurant and lounge in a manner that promotes guest satisfaction and maximizes profitability.

RESPONSIBILITIES

SALES

  •  Meet or exceed budgeted sales projections
  •  Enhance guest satisfaction to build repeat business Implement and execute store action plan for building sales
  •  Consistently interact with guests to ensure satisfaction
  •  Execute marketing programs and promotions as required
  •  Merchandise retail items to optimize sales
  •  Approve all non-menu item pricing with the Operations Manager
  •  Build average check by targeting features, up-selling, dessert sales and liquor sales
  •  Increase sales through Local Store Marketing initiatives approved by the Operations Manager

PROFITS

  •  Meet or exceed profit expectations
  •  Implement and execute store action plan to improve profitability
  •  Utilize the prep/par system to control quality and limit food waste
  •  Control food cost to meet or exceed budget expectations
  •  Control liquor cost to meet or exceed budget expectations
  •  Manage operating costs to meet or exceed budget
  •  Ensure controllable costs meet or exceed budget expectations
  •  Effectively manage labour plan and schedule according to sales trends and budget
  •  Effectively adjust labour spending according to daily sales and needs
  •  Adjust inventory levels to reflect sales trends
  •  Complete preventative maintenance in restaurant to reduce repair costs
  •  Plan expenditures to work within budget requirements with authorization from the Operations Manager

OPERATIONS

  •  Product quality, guest service, and restaurant cleanliness is monitored daily to ensure Smitty’s standards are met
  •  All products prepared and served according to the Portion and Presentation manual
  •  Implement and execute store action plan to improve restaurant operations
  •  Only Smitty’s approved products from approved suppliers are to be served
  •  Train and coach staff to follow Smitty’s operating standards at all times
  •  Ensure all Loss Prevention programs to do with liquor, VLT, cash, food, POS use, and sales are implemented and monitored
  •  Use guest comments and feedback to target operational improvements
  •  Maintain an 80% level or higher on the Quality Assessment Evaluation
  •  Ensure food safety practices are implemented and followed by all staff

HUMAN RESOURCES

  •  Manage staff in a manner that improves performance and encourages retention
  •  Consistently practice performance management to resolve issues in the restaurant
  •  Properly complete written documentation for any disciplinary or corrective action
  •  Set clear goals and specific targets for all staff members on a shift to shift basis
  •  Provide consistent communication to all staff
  •  Encourage the “open door” policy and pro-actively resolve all issues brought forth
  •  Communicate all pertinent performance issues to the Operations Manager
  •  Complete staff appraisals as required
  •  Conduct selective hiring with reference checks
  •  Responsible for all foreign worker requirements
  •  Post all Human Resource bulletins and guidelines and ensure compliance

TRAINING

  •  Conduct store orientations for all new staff
  •  Schedule and support new station training with the use of the Smitty’s training manual
  •  Ensure cross training of staff is completed using the Smitty’s training manual
  •  Develop and train appropriate number of supervisors for restaurant volume
  •  Assist with training of new managers and Franchisees as required
  •  Train and educate staff on the implementation of any new products
  •  Ensure ongoing development and training of all staff members
  •  Utilize staff meetings to train and coach staff to reach objectives

SYSTEMS

  •  Execute daily walkthrough system for front and back of house
  • Complete daily shift plan to execute objectives, goals, and budgets
  •  Ensure cleaning schedule activities are completed daily and weekly
  •  Execute the completion of staff checklists each day
  •  Maintain appropriate inventory levels
  •  Complete staff schedules in detail ensuring adequate coverage for all shifts
  •  Use the Comment Card system to resolve customer issues promptly

ADMINISTRATION

  •  Complete all daily paperwork and banking requirements
  •  Ensure VLT floats, deposits and paperwork are complete, accurate and balanced
  •  Investigate and communicate andy banking or deposit discrepancies immediately
  •  Accurately post, approve, code and sign all invoices upon receiving
  •  Check daily audits for accuracy and remedy any discrepancy
  • Approve and sign all prior to sending to the office
  •  Payroll is completed accurately and submitted prior to head office deadline
  •  Timely and accurate reporting of all weekly figures to the Operations Manager
  •  Accurately complete month end requirements
  •  Complete as required all other reporting and administrative items as outlined in theAccounting and Administration manual
  •  Complete weekly float and deposit verification
  •  Accurately store and organize all in store records and files
  •  Ensure compliancy with all governmental regulations and agencies, including VLT’s,liquor, Pro-Serve, Food Safe, Health inspections, WCB, and employment standards

OTHER AREAS OF RESPONSIBILITY

  •  Communicate to the Operations Manager any activity within the trading area that could affect the business
  •  Monitor competitors within your trading area and communicate changes to the Operations Manager
  •  Complete alternate projects, duties and responsibilities as may be assigned from time totime by the Operations Manager

Job Type: Full-time

Required experience:

  • Management: 3 years

Required education:

  • Bachelor's

Job Location:

  • Cranbrook, BC

Required license or certification:

  • Driver's Licence

Required language:

  • English


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