25 May

Support Technician Month Contract Jobs Vacancy in Loft Toronto

Position
Support Technician Month Contract
Company
Loft
Location
Toronto ON
Opening
25 May, 2018 29 days ago

Loft Toronto urgently required following position for Support Technician Month Contract. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Support Technician Month Contract Jobs Vacancy in Loft Toronto Jobs Details:

LOFT’s mission is to help people achieve their optimal health and well-being in the

community. We serve people living with complex mental health, addictions, cognitive and physical health

challenges, offering a range of services and housing delivered in the community. Through innovation,

investment, expertise and collaboration we respond to changing needs in our diverse community.

The Information Services and Decision Support Department is responsible for the provisioning of technology

and data throughout the organization. We are currently seeking an IT Support Technician to help LOFT staff

maintain their daily operations without being hindered by the technology they are using. The role also

supports ongoing enhancements to our IT infrastructure, where the IT Support Technician plays a key role in

current and future implementations.

RESPONSIBILITIES:

  • Provide technical support to staff in Windows and iOS environment
o Develop and implement standard support model and processes using industry best practices
o Respond to and assist with all service calls within predefined service level agreements
o Tier 1 (and Tier 2 where possible) support to all hardware and software-related matters
o Explain highly technical terms and concepts in plain language to end-users
o Develop and foster effective working relationships with internal stakeholders
o Assist in developing various reporting products to monitor the helpdesk function
o Proactively assess helpdesk processes and suggest options to continually improve efficiency

and customer service

o Develop and implement plans to improve organization’s use and understanding of
technology

  • Support the System Administrator in the setup and deployment of new technology and related
devices

o Modify hardware and software configurations in machines and networking equipment based
on specifications

o Deploy hardware in accordance with LOFT standards
o Install and remove software from machines
o Manage IT-related inventory from ongoing support and new deployments
o Research and analyze new and emerging technologies and processes to continually enhance

LOFT’s use of technology


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