13 Jan

Agent Jobs Vacancy in Teleperformance Canada Toronto

Position
Agent
Company
Teleperformance Canada
Location
Toronto ON
Opening
13 Jan, 2018 3 days ago

Teleperformance Canada Toronto urgently required following position for Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Agent Jobs Vacancy in Teleperformance Canada Toronto Jobs Details:

We are the worldwide leader in *outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
We are looking for mobility smart employees to work with one of the worlds leading companies in consumer goods.

Primary Duties, Responsibilities and Requirements (include but not limited too) Provide outstanding customer service at all times Empathy Maturity Compassion Ability to develop quick rapport Ability to communicate with dissatisfied customers in a professional and successful goal oriented manner Follow up to customer inquiries by taking specific action in a timely manner Understand “smart” phones, apps, wifi connections, security settings, installing, reinstalling, downloads Problem solve to help customers resolve issues on first call Enters data from customers into various software programs Appropriately communicate with upset customers to resolve their inquiries Promote and offer products and services by consulting, gathering information, and evaluating customer needs Thrives as a team player in a fast-paced, high-energy, change-oriented environment Participates in additional training courses when needed Performs other related duties and assignments as required and as assigned by supervisor or manager Exercise retention efforts when appropriate

Position Requirements Qualifications- MINIMUM 1 yr customer service/tech support experience (call centre experience preferred) Must be 18 years old Type 30 wpm High School Graduate or GED Excellent command of the English language - both verbal, written and comprehension in advanced English. Enthusiastic and energetic Initiative Educated and familiar with smart phones Strong multi-tasking skills - conversing with customer while searching for information/toggling multiple windows Strong negotiation and objection handling skills Strong written and verbal communication skills Great Work ethic, punctual, competitive and sales and customer service oriented Computer Literacy Must have availability to work various shifts influenced by current business needs. ID required to complete a Criminal Background check

We Offer:
$14.50 hr up to $15.50 hr - including shift premiums, bonus and great incentives
Medical and vision benefits available after 90 days and Dental available after 6 months Convenient location - 75 Eglinton Ave East (Yonge/Eglinton - one block from subway) Paid days off Excellent earning potential Advancement opportunity Employee Referral Program - once you are an employee, you can refer your friends & family and get PAID for it!! Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs


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