31 Jan

Customer Service Representative Jobs Vacancy in University Waterloo Waterloo

Position
Customer Service Representative
Company
University Waterloo
Location
Waterloo ON
Opening
31 Jan, 2018 24 days ago

University Waterloo Waterloo urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in University Waterloo Waterloo Jobs Details:

Term: 17 months

The position is responsible for customer service and administrative support for various CEMC activities such as: school visits, contests, book orders, workshops etc. The role involves answering or directing inquiries, problem solving customer issues, record keeping, organizing activities, monitoring inventory and fulfilling orders.

Responsibilities Customer service support – school visits

  • Support school visits by responding to requests by phone, email or in person
  • Help resolve issues as appropriate or bring issues forward to others in CEMC
  • Help organize school visit logistics for CEMC faculty
Customer service support - CEMC contests
  • Support contests by responding to queries by phone, email or in person
  • Help resolve issues as appropriate or bring issues forward to others in CEMC
  • Enter new customer information into a contest registration system
  • Enter late contest orders into a contest registration system
Customer service - CEMC book orders
  • Process and ship customer book orders
  • Track and reconcile CEMC book inventory
  • Order books as needed to keep sufficient inventory in stock
General clerical support
  • Other duties as assigned by manager to support CEMC activities

Qualifications
  • High School Diploma
  • Experience with customer service provision in a high-paced service setting
  • Intermediate experience with web based order entry and customer database systems
  • Intermediate experience in office procedures and processes
  • Intermediate experience with Microsoft Word and Excel Knowledge/Skills/Abilities
  • Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude Job Description
  • Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic posts
  • Proven business-appropriate oral and written communications skills
  • Maintains confidentiality and demonstrates a sensitivity to diversity
  • Ability and willingness to be trained quickly on new procedures
  • Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged
  • French language skills (written and spoken) preferred for interacting with our customers in Quebec and overseas


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