Member Services Representative Queen Charlotte Jobs Vacancy in Northern Savings Credit Union Queen Charlotte
Northern Savings Credit Union Queen Charlotte urgently required following position for Member Services Representative Queen Charlotte. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Member Services Representative Queen Charlotte Jobs Vacancy in Northern Savings Credit Union Queen Charlotte Jobs Details:
Northern Savings Credit Union has an opening for a Member Services Representative for our Queen Charlotte branch. This would appeal to an outgoing individual interested in providing excellent customer service and a career in sales.
Processes wide range of financial transactions while offering a suite of deposit products.
Is knowledgeable in all Northern Saving Credit Union financial products and services to enable referrals to Financial Services Representatives, retail and Business Services, wealth management and insurance (life, property and casualty).
Takes ownership of member issues and complaints, resolving and referring as appropriate
Presents a professional image to members and internal customers (other staff).
Continually markets the benefits of membership to non-members to grow the member base.
Other duties may be assigned periodically.
Engages in positive internal customer interactions which support a positive, respectful workplace that promotes team success.
Collaborates with staff in addressing services issues and member concerns.
Fosters a culture consistent with the credit union’s values and service philosophy.
Actively participates in team meetings.
Has excellent knowledge of processes and procedures that apply to the MSR role.
Identifies process improvements and escalates to supervisor.
Ensures that all interactions with members and fellow staff are completed in a professional and timely manner.
Risk Management and Financial Health:
Meets compliance, confidentiality and regulatory requirements and abides by management policy and branch procedures.
Understands authorities with respect to overrides, waiving service charge and negotiable items custodial duties.
High School diploma is a requirement.
Completion of post-secondary education is an asset.
Completion of CUSOURCE and/or CU Training courses related to this position is an asset.
Previous sales and service experience is required.
Previous financial services experience is an asset.
Demonstrated sales and service skills.
Broad knowledge of products and services required.
Ability to prioritize, organize work within time constraints, under pressure and competing priorities.
Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.
Working knowledge, skills and experience in Microsoft Office