11 Feb

Technical Support Analyst Jobs Vacancy in The Hillman Group Toronto

Position
Technical Support Analyst
Company
The Hillman Group
Location
Toronto ON
Opening
11 Feb, 2018 30+ days ago

The Hillman Group Toronto urgently required following position for Technical Support Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Technical Support Analyst Jobs Vacancy in The Hillman Group Toronto Jobs Details:

#L1-PU1

INDCAD

H. Paulin, a division of The Hillman Group Canada seeks a customer service oriented IT Technical Support Analyst to join our IT team. The IT Technical Support Analyst provides technical assistance to the organization and aids in support on various technical issues. This position offers advice to internal customers and other users. The ideal candidate is capable of explaining technical information to non-technical internal customers at various levels of the organization and should display a continuous improvement mindset. If this is you, keep reading!

Qualifications/Qualifications Qualifications
  • Minimum 1 – 2 years in the information systems industry
  • Knowledge of/proficiency in working with Active Directory, Cisco VOIP and Office 365 (2007-2013)
  • Excellent organizational skills
  • Bachelor Degree in Information Systems or equivalent experience
  • Requires a vehicle or other reliable means of transportation
  • Bilingual (French/English) skills an asset

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

Responsibilities/Responsabilités

Key result areas & responsibilities include:

Internal Customer Support

  • Provides technical support for hardware, software, and systems
  • Provides feedback on company products, processes and/or procedures
  • Analyzes problems by using automated diagnostic programs

Quality Control

  • Ensures that quality control standards are met
  • Works closely with software engineers and a variety of end users to ensure technical compatibility and user satisfaction
  • Maintains asset inventories.

IT Liaison

  • Listens carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walks the customer through the problem-solving steps
  • Employs excellent verbal communications skills
  • Employs excellent phone etiquette
  • Able to work under pressure
  • Able to handle multiple tasks and priorities simultaneously


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