12 Jan

Senior Customer Service Representative Jobs Vacancy in Banque Nationale Canada Laval

Position
Senior Customer Service Representative
Company
Banque Nationale Canada
Location
Laval QC
Opening
12 Jan, 2018 4 days ago

Banque Nationale Canada Laval urgently required following position for Senior Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Senior Customer Service Representative Jobs Vacancy in Banque Nationale Canada Laval Jobs Details:

Senior Customer Service Representative
Primary Location : QC-Laval/North Shore-Laval

Employee Status : Temporary Period (if position is temporary select the number of months) : 1 month
Schedule : Full-time Number of hours (if position is part-time indicate the number of hours) : 37.5
Description
This position reports to the Manager - Customer Service.

Main challenges

  • Create an atmosphere of trust in order to establish a personalized relationship by telephone with our customers and offer excellent service
  • Promote the products offered by the Bank, guide customers through the wide variety of our financial products and services and propose new products that meet their needs
  • Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service
  • Refer customers to the appropriate experts for more information depending on the needs expressed
Specifically, you will:
  • Coach the customer service representatives
  • Oversee the operations when the manager is not available
  • Independently negotiate, within previously defined limits, agreements with customers and other sectors in order to solve problems related to customer satisfaction
  • Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
  • Ensure that certain files are followed up and carry out various operational activities of a complex and varied nature
  • Act as a resource person while supporting business development by carrying out fairly basic administrative tasks and analyses
Qualifications
  • High school diploma and three years of relevant experience or College diploma and one year of relevant experience
  • Experience in sales and customer service
  • Experience in coaching, an asset
  • Knowledge of banking products and services
  • Bilingualism (spoken and written) - English and French

We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.

See how we do it: https://jobs.nbc.ca/diversity

Particular condition (external) : Please note that the work schedule may vary according to operational needs.
Job field : Customer service representatives and tellers
Job Posting : Jan 12, 2018
Unposting Date : Jan 26, 2018
Work Postal Code : h7k2j3
Job Number : CUS00G54


Jobs Vacancy Related to Senior Customer Service Representative:

09Jan

Service Representative Business Lending Jobs Vacancy in Bmo Financial Group Toronto. Bmo Financial Group Toronto opening great career opportunity and jobs vacancy for Service Representative Business Lending position. This jobs vacancy will be open for new jobs applicant starting for 09 Jan, 2018. Good customer service skills. Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available... ... Continue reading -->


11Jan

Customer Service Representative Jobs Vacancy in First National Financial Corporation Toronto. First National Financial Corporation Toronto opening great career opportunity and jobs vacancy for Customer Service Representative position. This jobs vacancy will be open for new jobs applicant starting for 11 Jan, 2018. Assistant Manager, Customer Service. Are you customer service oriented and passionate about engaging with your customers?... ... Continue reading -->


11Jan

Senior Customer Service Representative Jobs Vacancy in Dish Duer Vancouver. Dish Duer Vancouver opening great career opportunity and jobs vacancy for Senior Customer Service Representative position. This jobs vacancy will be open for new jobs applicant starting for 11 Jan, 2018. Communicates effectively within customer service team and across departments and implements process improvements, including customer service team training.... ... Continue reading -->


27Dec

Sales Support Team Customer Services Jobs Vacancy in Bombardier Toronto. Bombardier Toronto opening great career opportunity and jobs vacancy for Sales Support Team Customer Services position. This jobs vacancy will be open for new jobs applicant starting for 27 Dec, 2017. Represent the Customer Services, Training, and Parts Services departments during aircraft sales negotiations; You are experienced in selling and/or negotiating... ... Continue reading -->


09Jan

Bilingual Senior Customer Care Representative Jobs Vacancy in Loblaw Brampton. Loblaw Brampton opening great career opportunity and jobs vacancy for Bilingual Senior Customer Care Representative position. This jobs vacancy will be open for new jobs applicant starting for 09 Jan, 2018. This successful candidate is responsible for providing exceptional customer service to our internal and external customers by ensuring customer satisfaction... ... Continue reading -->