11 Feb

Front Desk Agent Jobs Vacancy in Homewood Suites Hilton Ottawa Kanata Kanata

Position
Front Desk Agent
Company
Homewood Suites Hilton Ottawa Kanata
Location
Kanata ON
Opening
11 Feb, 2018 30+ days ago

Homewood Suites Hilton Ottawa Kanata Kanata urgently required following position for Front Desk Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Front Desk Agent Jobs Vacancy in Homewood Suites Hilton Ottawa Kanata Kanata Jobs Details:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. * Receive, input, retrieve and relay messages to guests.

Full availability to work weekdays, weekends & holidays (shifts will vary).

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

Job Types: Full-time, Part-time

Required experience:

  • Customer Service: 2 years


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