06 Feb

Toms Support Associate Jobs Vacancy in Nityo Toronto

Toms Support Associate
Toronto ON
06 Feb, 2018 30+ days ago

Nityo Toronto urgently required following position for Toms Support Associate. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Toms Support Associate Jobs Vacancy in Nityo Toronto Jobs Details:

Job Title : TOMS Support Associate

Location : Toronto, ON

Duration : 6+ Months

Job Description:

  • Supporting Fixed Income - Front Office applications
  • Perform - Level 2 (SME) support for TOMS [Fixed Income Trading application] Ability of Fast turnaround of incident resolution
  • Triaging the support incidents and performing resolutions
  • Coordinating with the Level 1 team for incidents escalated from Level 1 Level 2
  • Performing the Sev1 / Sev2 Incident Management (Managing the Incident bridge calls) · Performing the Problem Management reduction of repeat incidents
  • Coordination with support team/s of other interfacing applications
  • Coordination with the Client Manager for status updates on key incidents
  • Coordination with Dev team/s (as needed) for incidents needing higher


Master / Bachelor of Technology (or Computer Applications)

TOMS (Fixed Income Trading Platform)

Fixed Income (Bonds)

Java , J2EE · Minimum 1 year Fixed Income Domain Understanding

  • Minimum 1 year of TOMS support experience
  • Oracle
  • UNIX
  • Excellent communication skills
  • Sound Understanding of Front Office support criticalities

Job Type: Contract

Required experience:

  • TOMS support: 1 year
  • Front Office support criticalities: 1 year

Job Location:

  • Toronto, ON

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