11 Jan

Contact Centre Representative Jobs Vacancy in Ago Art Gallery Ontario Toronto

Position
Contact Centre Representative
Company
Ago Art Gallery Ontario
Location
Toronto ON
Opening
11 Jan, 2018 5 days ago

Ago Art Gallery Ontario Toronto urgently required following position for Contact Centre Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Contact Centre Representative Jobs Vacancy in Ago Art Gallery Ontario Toronto Jobs Details:

Contact Centre Representative

Up to 24 hours per week

ART + ACCESS + LEARNING
At the Art Gallery of Ontario (AGO), we bring people together with art to see, experience and understand the world in new ways.

Our Vision: We will become the imaginative centre of our city and province. We will be welcoming to our visitors, inspiring for our audiences and innovative in the ways we gather people together to create community through art. We will become a preferred cultural partner for artistic visionaries from all over the world.

The AGO is committed to recruiting a diverse and collaborative workforce, who exemplify our mission, vision and values and will thrive in a dynamic environment.

Reporting to the Assistant Manager, Visitor Experience Operations, the Contact Centre Representative will promote membership benefits, sales, renewals and solicit upgrades/conversions when answering inbound calls from members, those who wish to be members and ticket buyers. As the first point of contact for the general public, members, teachers and groups, the Representative will provide customer service and sell gallery admissions and programs, coordinate the scheduling of school and group tours, process all associated payments, facilitate groups on site, and perform follow up to close sales. The Representative will also assist with all membership promotional activities which includes telemarketing, direct mail and email renewal and acquisition programs.

If you are our ideal candidate, you will have at least 3 years demonstrated experience in membership sales and customer service as well as in cash handling, credit cards, balancing, and making change/creating deposits. Experience in a call center environment is an asset. You will have a proven ability to work effectively and positively with a diverse team in a highly collaborative environment. You will also need to have well-developed knowledge of customer service principles, membership practices and sales ability and initiative. An understanding of and commitment to superior client servicing and exceptional problem solving and complaint response skills will also be crucial for this position.

You will need to have an aptitude for technology, including data entry and keyboarding skills and directly related experience of applicable computer programs such as fund raising software, and membership, ticketing or reservation systems. Knowledge of call center technology, POS Systems, Windows, and the Microsoft Office Suite is also key to this position. Finally, you will need to have exceptional writing skills and public-speaking ability across diverse audiences, with the ability to draft correspondence and summaries.

We invite individuals who reflect the diversity of our visitors to apply by visiting our website at www.ago.net/jobs. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.


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