Junior Forecasting Business Analyst Collections Montreal Jobs Vacancy in Rbc Montréal
- Junior Forecasting Business Analyst Collections Montreal
- Montréal QC
- 16 May, 2018 30+ days ago
Rbc Montréal urgently required following position for Junior Forecasting Business Analyst Collections Montreal. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Junior Forecasting Business Analyst Collections Montreal Jobs Vacancy in Rbc Montréal Jobs Details:
What is the opportunity?
You will be responsible for forecasting staffing requirements for Early and Late stage Collection Centre lines of business, which will build the foundation for decisions on hiring. You will focus on reducing costs and contribute to effective representative utilization through the effective coordination and planning of all "off phone" activities and the leveraging of idle time. You will maintain a focus on real time business performance and requirements, ensuring the least impact to our external clients.
What will you do?
Prepare monthly forecasts necessary for Intra-Day Performance tracking.
Create forecasts specifically for Ultimate Schedules.
Maintain the Long Range Forecasts and Seasonality Data.
Maintain our Recruitment LRF for the purpose of prospective hiring.
Keep current with Departmental Infrastructure and Process changes.
Responsible for KPI Analytics for both Early and Late Stage Collections lines of businesses (Outbound and Inbound Call Centers).
Routine planning for agent hours allotted to manual queues.
Participate in ongoing team development by contributing to team meetings and discussions.
What do you need to succeed?
Work Force Management (WFM) experience.
Strong knowledge of the call center environment.
Strong critical thinking and problem resolution skills.
Relationship skills and ability to work closely with internal service partners.
Self-driven and motivated.
Strong analytical and conceptual thinking capability.
Ability to understand business requirements to enable long term solutions.
Impact and Influence to develop and maintain highly effective partnering relationships with key stakeholders and to achieve cross-enterprise cooperation.
Knowledge of WFM source systems e.g. Aspect eWFM.
Expert Microsoft Excel (Pivot Tables, Formulas, Macros) skills.
Ability to use Microsoft Office, MS Access, TSYS, CACS, OnDemand, Siebel and Crystal Reports.
MS Excel macros skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Continued career advancement opportunities
Exposure to strong mentorship and leadership examples
A comprehensive Total Rewards Program including bonuses and flexible benefits
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, and high-performing team
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com .
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Diversity and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
Address: 7101 AV DU Parc
Work Hours/Week: 37.5
Work Environment: Call Centre
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
People Manager: No
Job Posting End Date: 2018-05-30
Req ID: 164602
Posting Notes: [[mfield1]]