13 Jan

Product Trainer Jobs Vacancy in Cox Automotive Mississauga

Product Trainer
Cox Automotive
Mississauga ON
13 Jan, 2018 4 days ago

Cox Automotive Mississauga urgently required following position for Product Trainer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Product Trainer Jobs Vacancy in Cox Automotive Mississauga Jobs Details:

Product Trainer is responsible for driving the relationship with clients
(dealers) from point of contact through the Dealertrack solution launch and
beyond. The primary focus for the Product
Trainer position is to drive product utilization, the retention of clients, and
the overall satisfaction of our subscription products. This position is responsible for pre-launch
activities, launch and training activities, and follow-up activities through
the lifespan of the solution at the dealership.
Areas of proactive focus include the monitoring of sales and profit
metrics (KPIs), making recommendations on the process and identifying areas of
potential improvement while interacting with all levels of dealership
management and staff. The Product
Trainer position will abide by the Product Service Model provided and will provide
client support and consulting remotely, as well as performing launches both
on-site or remotely depending on the product level purchased and individual dealer
needs. The Product Trainer will work
with the implementation team to schedule launch training and be responsible for
scheduling monthly (or more frequent) meetings to review dealer performance, make
recommendations on past performance or client goals, review best practices and
aid in the resolution o f support cases for the Dealertrack solution. The Product Trainer is responsible for
identifying and saving At-Risk accounts.

Essential Functions:

  • Drive software utilization and promote return on
investment. Provide dealers with advice
and best practices to better manage their processes.
  • Maintain monthly communication with different
levels of dealer management and staff at each assigned dealership, focusing on
managing client issues (including reporting and tracking of support cases and
their resolution)
  • Promote and deliver both on-site and
webinar-based instruction and operation of the Dealertrack solution, driving the
advancement of its utilization with our customers
  • Maintain in-depth knowledge of the Dealertrack solution
including product settings, features & benefits, system functionality, and setting
cause & effect relationships
  • Effectively present the Dealertrack solution in
a clear, concise manner, demonstrating functionality of the system and
answering dealership questions through on-site and remote dealership training
  • Effectively troubleshoot questions and issues
within the Dealertrack solution to meet each individual customer’s needs –
including triage, and feedback with potential fixes, solutions and best
practice suggestions
  • Keep up-to-date on current automotive trends and
best practices to ensure educational content is relevant to provide maximum
value to dealerships
  • Work collaboratively with other Product Trainers,
implementation and support teams sharing knowledge and best practices.
  • Schedule travel in accordance with department
practices and Cox Automotive company guidelines and policies
  • Develop and
document references through existing dealer allocation (dealer contacts) –
soliciting, gathering and distributing testimonials from dealership contacts to
the management and marketing teams for further use.
  • Act as an
ambassador for the products provided and supported by Dealertrack Canada and
Cox Automotive as a whole.
  • Travel to
dealers as directed/required to strengthen and solidify the relationship with
Cox Automotive and our solution

Non-Essential Functions:
  • Participate in product development and
enhancement review sessions (when available) to continue development as a
subject matter expert
  • Participate in the development of new training
programs and content
  • Help to construct, utilize and communicate all
dealership training documentation, including training agenda, daily training
reports with class attendance and training issues, training recaps, support
tickets, and other training communication, recording all documentation in Salesforce
  • Work closely
with the Dealertrack product team on any issues Qualifications

Education :
Bachelors Degree
Details: or minimum College Diploma

3-5 yrs
Details: Variable operations management at a
dealership level

3-5 years’ retail automotive dealership
experience in variable operations as a sales manager or business manager, with
excellence in sales and CSI. Understanding of sales and business office
processes is essential

Outstanding presentation skills with the ability
to effectively articulate and communicate in a way that retains trainee

Outstanding presentation and technical
assessment skills needed to provide demonstrations

Excellent ability to influence decisions, build
relationships and overcome objections

Excellent verbal and written communication

Exceptional listening skills, ability to problem
solve, and patience with customers of all skill levels

Highly motivated self-starter capable of working
independently and in a team environment

Demonstrated ability to work in a team-oriented,
collaborative environment

Demonstrated ability to multi-task and
prioritize effectively to ensure successful completion of assigned tasks by
content and cadence

Strong working knowledge of Microsoft Office
applications required

High energy, enthusiastic, determined,
and able to motivate customers to use Dealertrack solutions

Technical proficiency in automotive software
including deep product knowledge of product settings, features & benefits,
system functionality, and setting cause & effect relationships

Knowledge of DMS and CRM systems is preferred

Comfortable with extensive travel

Preferred Qualifications:
Experience working in an Automotive industry
training capacity (Trainer Certified)

Experience with SalesForce CRM preferred

3-5 years’ experience managing multiple
accounts for a software or services company in the automotive industry

Working conditions

Travel Required?

50% Travel

Overnight travel is required for
launches in particular, and may be required for on-site visits when working on
the performance of the dealerships. Some
travel may require Sunday departure or Saturday return times.

Physical Demands? (May choose multiple or add own)

20 lbs" >
50 lbs" >
Typical Office Work

If OTHER, describe: Click here to enter text.

Decision Making, Autonomy, Budgeting Authority &
Supervisory Responsibility


of impact of decisions:
Immediate project/work group


of decisions:
Influences work results, productivity, and/or expenditures


Develops solutions to problems, identifies and proposes alternatives




of Autonomy:
Independently determines / develops approach to solution


No budget responsibility

2)" >
Does not supervise/manage others

If position
formally manages/supervises others, What position(s) report to this position:


Key Internal and external contacts(Position titles,

not specific names):
Internal : Dealertrack
solutions SE, Product Management, Dealer Services

External: Dealership Staff,
DMS providers, DealerCorp

About Cox Automotive

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Automotive

Primary Location: CA-ON-Mississauga-2700 Matheson Blvd E

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing

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