22 May

Front Desk Supervisor Jobs Vacancy in Doubletree Hilton Hotel Etobicoke

Position
Front Desk Supervisor
Company
Doubletree Hilton Hotel
Location
Etobicoke ON
Opening
22 May, 2018 30+ days ago

Doubletree Hilton Hotel Etobicoke urgently required following position for Front Desk Supervisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Front Desk Supervisor Jobs Vacancy in Doubletree Hilton Hotel Etobicoke Jobs Details:

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Responsibilities;

A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise the efficient operations of reception including check in/out procedures
  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
  • Ensure that both the General Manager and Assistant General Manager are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow and adhere to company brand standards
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a Hospitality industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Hilton Experience
  • Must be able to work flexible hours, able to work Mornings/afternoons/evenings/weekends/holidays as necessary to meet guests' needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous supervisory experience
  • Previous experience in the hotel industry

Job Type: Full-time

Experience:

  • Front Desk Supervisor: 1 year


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