17 Jan

Clk Customer Service Representative Jobs Vacancy in Public Service Prince George

Position
Clk Customer Service Representative
Company
Public Service
Location
Prince George BC
Opening
17 Jan, 2018 30+ days ago

Public Service Prince George urgently required following position for Clk Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Clk Customer Service Representative Jobs Vacancy in Public Service Prince George Jobs Details:

Customer Service Representative

Clerk 11

Salary $22.89- $25.90 hourly

This is for a 0.5 Regular Part Time As & When (RPTAW) position at our office in Prince George.

An eligibility list may be established for future similar permanent or temporary opportunities.

A multi-faceted role in a quality service environment

If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Prince George, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this part time position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

NOTE: This Regular Part Time As & When (RPTAW) position is 50% of a full time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 1371 hours between April 1 and March 31 of the following year. In the first year of employment these hours will be prorated based on start date. Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements. Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance. Employees are required to work assigned scheduled shift. Work schedules may be amended due to operational requirements. If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required.

Prince George is the largest city in Northern British Columbia, and boasts a wide variety of restaurants and entertainment, including the Prince George Symphony Orchestra. Prince George is also located next to several provincial parks, which provide camping and boating amenities. Learn more about Prince George at Move Up Prince George ! With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service , a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .

For full description of accountabilities, please review the attached job profile.

To learn more about this opportunity, please contact Jakob.Vogt@gov.bc.ca . DO NOT APPLY TO THIS EMAIL ADDRESS. For more information about how to create or update your profile, please refer to the “How to Apply” section below.

NOTE: Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.

Qualifications:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Two years clerical experience, education and/or training, performing office duties using standard computer applications to deliver services and information to the public. Two years’ experience is defined as full time work or combination of part time equivalent to 2 years.
  • Two years’ experience, education and/or training providing information and services to the public in a high volume environment. Two year experience is defined as full time work or combination of part time equivalent to one year.
  • Six months experience, education and/or training handling financial transactions, using computerized cash and inventory control systems. Six months experience is defined as full time work or combination of part time equivalent to six months.
  • Experience/training in keyboarding, word processing and standard computer applications. Ability to use standard computer technology and applications i.e. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases.
Willingness Statements:
  • Willingness to keep self-informed on current trends and issues through ongoing training, education and participation in branch projects.
  • Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
  • Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
  • Willingness to travel occasionally, for varying lengths of time
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS :
Cover letter required: NO - Please do not submit a cover letter as it will not be reviewed. Please select "SKIP" on the cover letter screen to continue with your application.

Resume required: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Please read the instructions on how to complete the Online Questionnaire below.

Online Questionnaire: YES - As part of the application process you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the qualifications. You need to allot 30-60 minutes to complete the questionnaire.

IMPORTANT : The online questionnaire cannot be saved and will time out after 60 minutes. You will need to complete the questionnaire and submit your application within 60 minutes or you will lose any information you have entered. If you require more time to prepare your responses, copy the questions and prepare your responses outside of the system and paste them into the online questionnaire when you are ready to apply. Further instructions are provided in the questionnaire and are available on the Apply for a Position page on MyHR.

NOTE: Questionnaire responses will be used to shortlist applicants against the job qualifications noted above so please ensure you include all relevant information about your education and experience such as the date ranges of experience, job titles, and job duties when responding to the questionnaire. Your resume may not be reviewed for shortlisting purposes.


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