23 Apr

Gameday Various Roles Seasonal Jobs Vacancy in Hamilton Tiger Cats Football Club Hamilton

Position
Gameday Various Roles Seasonal
Company
Hamilton Tiger Cats Football Club
Location
Hamilton ON
Opening
23 Apr, 2018 28 days ago

Hamilton Tiger Cats Football Club Hamilton urgently required following position for Gameday Various Roles Seasonal. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Gameday Various Roles Seasonal Jobs Vacancy in Hamilton Tiger Cats Football Club Hamilton Jobs Details:

The Customer Assistance Team is looking for new, excited, enthusiastic, and energetic members to jump on-board in 2018! This group consists of various part-time Fan Experience based roles. Opportunities include:

  • Ticket Takers (Gate Staff)
  • Ushers (Section Ambassadors)
  • Guest Service Representatives
  • Parking Attendants
  • Elevator Attendants
  • Brand Ambassadors (NEW)

Each position plays an integral role in successfully creating and delivering world-class Guest Experience. Game-day execution would not be complete without the collective efforts of everyone on this Team. Everything from pre-stadium entry (Parking Attendant), front-line service (Gate Staff), stadium transportation (Elevator Attendant), in-seat directory (Usher), fan resolution and information distribution (Guest Service Representative), and interactive fan experiences (Brand Ambassador) is covered within this program. If you’re interested in being a part of the exciting atmosphere at Tim Hortons Field, please check-out the openings our organization currently has available.

Become a member of our Team today and create special moments for those that deserve it most.

Secret Shopper

OVERALL RESPONSIBILITIES

As a member of our Secret Shopper Team, your main duty will be to effectively and discretely critique various components of our in-stadium experience. Staff members, quality of service, venue cleanliness, and other important areas will be reported on using an event-day package. Shoppers will be given specific instruction outlining where to go, who to speak with, and what to look for at certain times throughout an event.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Follow all steps and procedures as outlined on the Secret Shopper event-day outline
  • Effectively and discretely execute various tasks; do not allow others to realize what your role consists of
  • This is essential while interacting with stadium staff and testing other venue services
  • Properly and accurately complete the event-day package provided to you
  • This includes short documentation of conversations, and review of other services
  • Picture taking of ‘good’ and ‘bad’ examples may also be included
  • Ensure all materials are handled with care and staff/fans are not provided any confidential information
  • Try to avoid excessive interaction with fans
  • Do not inappropriately interact with other fans or staff members
  • Minimize level of interaction with players and coaching staff (if contact/communication is made)
  • Follow all Tiger-Cats staff policies (including social media restrictions)

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • Great communications skills
  • Careful and confident approach
  • Committed individual who excels while engaging with others
  • Strong interpersonal skills

Education and Experience:

  • Relatable/previous experience within hospitality or another venue
  • At least 21 years of age
  • Interest in working within sports, marketing, hospitality, and/or customer service

OTHER CONSIDERATIONS

  • Commit to ALL Hamilton Tiger-Cats home games in 2018
  • Expected to work other events at Tim Hortons Field


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23Apr

Gameday Various Roles Seasonal Jobs Vacancy in Hamilton Tiger Cats Football Club Hamilton. Hamilton Tiger Cats Football Club Hamilton opening great career opportunity and jobs vacancy for Gameday Various Roles Seasonal position. This jobs vacancy will be open for new jobs applicant starting for 23 Apr, 2018. This group consists of various part-time Fan Experience based roles. Effectively and discretely execute various tasks;... ... Continue reading -->