Business Process Consultant Digitization Lead Jobs Vacancy in Bmo Financial Group Toronto
Bmo Financial Group Toronto urgently required following position for Business Process Consultant Digitization Lead. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Business Process Consultant Digitization Lead Jobs Vacancy in Bmo Financial Group Toronto Jobs Details:
The Business Process Consultant/Digitization Lead (Lending Process Specialist) is accountable to design and document processes that integrate and optimize workflows (end-to-end, cross-channel, cross-role, and cross-market) to support operational processes; fulfillment, service & sales acquisition.
The role will also help create an environment that promotes continuous improvement of key processes (initiated through run work or the digitization program) that will: increases operating model consistency, reduces frontline pain points, and empowers employees to enhance the value of the service we provide to customers.
This role is open to BMO Financial Service Manager, Qualified Lender, ALD & or Lending Specialist.
50% Process Documentation:
Design and document processes that optimize end-to-end workflow. Integrate and streamline various end to end processes across business groups and channels to bring about operational efficiencies, using systematic, disciplined and data based methods that get to root causes.
Leverage Nimbus process mapping tool to capture future state process flows at the level appropriate for the defined audience.
Ensure that process design reflects current business strategy and business requirements and supports the desired customer experience across channels, simplifies work activities & adheres to the Bank’s operational risk and compliance framework.
Monitor regulatory, policy, procedural and other relevant business changes and revise internal processes and standards, as required, to meet requirements on a timely basis.
Conduct risk assessment and validation of new processes and process improvements.
Ensure documentation for Standard Operating Procedures, RICs, LPGs, Topics (etc) are updated.
20% End to End Process Management:
Identify synergies across business groups and connect the dots across engagements to obtain maximum value to the enterprise.
Integrate end-to-end processes in cross-pillar business groups to affect operational efficiencies.
Conduct analysis, generate ideas and identify business process improvement opportunities that would lead to significant productivity enhancements and customer satisfaction.
Lead work streams (Everyday Banking, Lending, Investments, Credit Cards, Digitization as applicable) within enterprise programs; be accountable for delivery of a value stream against a business case; develop planning documents, work breakdown structures, prepare and present status updates on projects/initiatives including escalating issues and risks, perform administration tasks such as coordinating meetings, maintaining project issue logs, action item trackers etc.
Manage and resolve issues ensuring appropriate analysis and well-thought out alternatives are articulated.
Create and deliver presentations summarising findings and recommendations to business partner executives and senior management.
Implement changes required to standardize processes and to achieve consistency.
Provide, and/or coordinate the provision of, required training on all changes to process procedures, policies and documentation as they are implemented to ensure team member understanding and competency in applying the changes.
Facilitate buy-in and support from senior management for business cases, key project plans, commitments and project changes relating to process improvements.
Contribute to the creation of end to end test plans and execute as part of the project assigned.
15% Analysis & Decision Making:
Conduct fact-finding interviews and/or brainstorming sessions with the objective of identifying value-creation opportunities and solutions, within the scope of the project and its stated objectives.
Act as a resource / subject matter expert and may supervise other members on the engagement. Work collaboratively with the other teams in the business group on enterprise programs. Engage with cross functional project teams on multiple engagements consistent with matric management.
Lead problem resolution through analytical expertise during project engagement by: articulating several aspects or components of a problem or complex situation, defining variables in complex problems, draw logical conclusions from data, situations or events.
Provide feedback and guidance on prioritizing process tasks for technology projects.
Leverage data analytics to identify process baseline, identify trends, build business case and make recommendations to process changes.
10% Leadership/Stakeholder Management:
Participate in engagements, as a team lead/member and a business lead
Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.
Role model values to promote positive high performance culture during a time of rapid change within the Bank.
Build relationships with other areas of the Bank such as Product groups, operations support teams, Finance, IT, Legal, etc.
Manage change by actively engaging with senior stakeholders, act as change agent, influencing others to implement appropriate methodologies, diagnose barriers to project success and facilitate resolution.
Prepare documentation for leadership review regarding project status including escalating issues, changes to processes and risks to executives in the divisions and/or support organizations.
Support training content development, validation and or delivery as required.
Knowledge & Skills:
Leadership experience in a transformational, fast-paced environment. Expert at dealing with rapid change and dealing with ambiguous situations
- Experience of managing small to medium work streams within a project
- Track record of delivering significant process design and improvement
- Proven ability to effectively manage multiple activities with varying complexity within tight time frames
- Proven ability to operate and influence at all levels
- Experience documenting policies and procedures, user manuals, developing end-to-end test plans
- Knowledge of BMO products and services a plus (Everyday Banking, Credit Cards, Investments, Lending).
Knowledge of d
istribution and branch network, systems and applications used by Personal Banking desired.
- Strong analytical and problem solving skills
- Aptitude for technology, fast learner, ability to grasp processing systems quickly
- Experienced in preparing presentations and material for senior leadership
- Able to work well both within a team and as an individual contributor
- Highly motivated & demonstrates initiative and take-charge attitude
- Well-organized & detail oriented, excellent verbal and written communication skills.
- Intermediate to advanced user of MS Office suite
- Knowledge of lean six sigma principles, process mapping fundamentals an asset
- Experience in documentation of policies and procedures
- Possesses a University degree in business or any related field or equivalent related experience
- Financial industry knowledge and experience is preferred
- Open to FSM, Qualified Lender, ALD & Lending Specialist and or Subject Matter Experts
- Possesses 7 to 10+ years of professional experience demonstrating career progression
- Experience in project management and/or managing small to medium sized initiatives is considered an asset
- Training in or exposure to lean fundamentals, process mapping tools and/or business process management
- Acting as a SME or liaison with T&O in relation to application development, maintenance/support or testing is considered an asset
- Bilingual considered an asset
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Analytics & Reporting
Primary Location Canada-Ontario-Toronto
Organisation Canadian Personal Banking-X000825
Job Posting 01/04/18
Unposting Date 03/31/18