17 May

Customer Support Service Desk Jobs Vacancy in Alberta Health Services Edmonton

Position
Customer Support Service Desk
Company
Alberta Health Services
Location
Edmonton AB
Opening
17 May, 2018 6 days ago

Alberta Health Services Edmonton urgently required following position for Customer Support Service Desk. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Support Service Desk Jobs Vacancy in Alberta Health Services Edmonton Jobs Details:

As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments. Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.

  • Classification: IT Customer Support I
  • Union: AUPE GSS
  • Department: IT Service Desk (N)
  • Primary Location: CN Tower
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 22-MAY-2018
  • Employee Class: Regular Full Time
  • Date Available: 04-JUN-2018
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days, Evenings, Weekends, On Call
  • Days Off: As Per Rotation
  • Minimum Salary: $25.65
  • Maximum Salary: $31.33
  • Vehicle Requirement: N/A
Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of a degree or diploma in relevant field from a recognized institution. 2-3 years of experience working in a support desk environment that deals with calls from a varied user base. A sound knowledge of PC software, including Microsoft Office 2003-2010, Windows XP, Windows 7, Windows 10, Active Directory, Citrix and PC configurations. Proficient with VPN technologies. Required: A customer service focus and strong communication skills are essential. Sound problem-solving and decision making abilities. Proficient keyboarding skills.

Preferred Qualifications:

A+ or similar certification preferred. Experience with Alemba vFire. ITIL Foundation. Previous health care experience.


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