Fraud Agent Jobs Vacancy in Rbc Toronto
Rbc Toronto urgently required following position for Fraud Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Fraud Agent Jobs Vacancy in Rbc Toronto Jobs Details:
What is the opportunity?
As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience by providing quality service to Client's and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will review potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners and other NFDG teams.
What will you do?
Support RBC Royal Bank’s Client First strategy and deliver superior experience by providing quality service to Clients and enhancing RBC Financial Group’s risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels .
Maintain a pro-active approach, mitigating fraudulent activity at the source.
Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities.
Ensure a balanced focus on enhanced client experience, efficiency, effectiveness and operational risk.
Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA’s).
What do you need to succeed?
Collaboration - works collaboratively with team members and service partners
Strong investigative & analytical mindset
Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements
Strong communication skills
Sense of Urgency
Change Management - embraces and easily adapts to change
Simplification & Efficiency - working with an innovative mindset to simplify the way we do business
Must be available to work in a 24/7 environment, including statutory holidays
Branch and/or Fraud experience considered an asset
Knowledge of RBC Systems (i.e. IRIS, Sales Platform, Siebel, Synergy, OnDemand, etc)
French language considered an asset.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Continued career advancement opportunities
Exposure to strong mentorship and leadership examples
A comprehensive Total Rewards Program including bonuses and flexible benefits
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, and high-performing team
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Address: York Mills Road
Work Hours/Week: 37.5
Work Environment: Service Centre
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Salaried
Required Travel (%): 0
People Manager: No
Application Deadline: 2018-01-18
Req ID: 154577
Posting Notes: [[mfield1]]