13 Jan

Manager Operations Jobs Vacancy in Accorhotels Toronto

Position
Manager Operations
Company
Accorhotels
Location
Toronto ON
Opening
13 Jan, 2018 3 days ago

Accorhotels Toronto urgently required following position for Manager Operations. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Manager Operations Jobs Vacancy in Accorhotels Toronto Jobs Details:

General Responsibilities:

  • Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences.
  • Maintains a strong team environment, placing emphasis on colleague satisfaction and development.
  • Contributes to an environment of continuous improvement by proactively identifying areas of improvement and collaborating on solutions.
  • Leads colleagues in a consultative style by providing encouragement, empowerment, support and coaching.
  • Ensures effective departmental communication, as well as liaising between various departments to establish proactive processes ensuring guest satisfaction.
  • Provides ongoing coaching and feedback to colleagues on guest service recovery and empowerment.
  • Understands colleague job roles, responsibilities and performance expectations in order to effectively support and manage on the floor.
  • Demonstrates team spirit and leads by example by supporting others, offering suggestions and taking initiative and ownership of actions.
  • Supports colleagues by demonstrating consistent and timely presence in all areas of the hotel operation during peak operational times.
  • Sets the highest standards in regards to grooming and overall professionalism.
  • Resolves all guests-related requests and /or concerns, in a professional and courteous manner.
  • Conducts pre-shift briefings.
  • Effectively develops departmental schedule, while optimizing staffing levels based on business volumes and demands.
  • Accurately processes semi-monthly payroll, and related time & attendance.
  • Participates in training of colleagues; both new hire training, and ongoing role specific training.
  • Ensures compliance with hotel and department specific policies and procedures, including health & safety, service standards, property specific systems and the collective agreement.
  • Attends and contributes to all Department Head and cross-functional departmental meetings.
Specific Responsibilities:
  • This position will rotate between divisions every 6 – 8 months, providing for the opportunity to develop in all aspects of the Hotel operations at the completion of a full cycle.
  • While on duty, this position will be responsible for overseeing all operational departments, checking in with various colleagues, and maintaining overall Hotel operation. They will respond to all guest concerns, and hotel emergency or safety situations.
  • Specific duties in various divisions may include (but not be limited to):
Food & Beverage
  • Focus on building and engaging colleagues and guest culture through support and leading the Accor Heartist program.
  • Monitor guest feedback in real time and implements colleague programs to heighten the dining experience.
  • Manages the Social Media presence of our food & beverage offering in conjunction with the Executive Chef.
  • Monitors quality of food presentation prior to distribution.
  • Upholds and ensures adherence to the concept of the restaurant and lounge.
  • Performs inventory, checks stock levels, orders supplies.
  • Timely processing of invoices, ensuring accuracy.
Front Office
  • Monitor guest reviews through TrustYou survey and implement colleague programs to heighten the guest arrival and departure experience.
  • Focus on building and engaging colleagues and guest culture through support and leading the Accor Heartist program.
  • Reviews daily arrivals to ensure proper handling of loyalty program members, other VIP and special requests.
  • Ensures adherence with company cash handling procedures and PCI compliance.
  • Validates consistent and successful completion of Night Audit processes.
  • Coordinates with Reservations department to ensure adequate coverage of phone lines and reservation inquiries.
Operations
  • Supports colleagues by demonstrating consistent and timely presence in all areas of the hotel operation during peak operational times.
  • Focus on building and engaging colleagues and guest culture through support and leading the Accor Heartist program.
  • Monitor guest reviews and implement colleague programs to heighten the guest experience focusing on the housekeeping and banquet reviews.
  • Conducts guest room inspections for quality assurance.
  • Ensures all public areas are inspected and clean (including exterior and interior of Hotel).
  • Verifies that accurate room status information is maintained & properly communicated.
  • Ensures effective communication with groups in house as key operational point of contact.
Ad hoc responsibilities and / or projects in the role will include:

  • Overseeing and responding to guest comments, analysing patterns in guest feedback, and developing initiatives for improved customer service.
  • Participating, planning and executing Corporate Social Responsibility initiatives as assigned.
  • Setting an example for all colleagues by leading and supporting the execution of the Hotel’s workplace culture initiatives.
  • Involved in key committees and programs to influence and drive the overall performance of the hotel.


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