20 Mar

Visitor Services Assistant Jobs Vacancy in National Music Centre Calgary

Position
Visitor Services Assistant
Company
National Music Centre
Location
Calgary AB
Opening
20 Mar, 2018 30+ days ago

National Music Centre Calgary urgently required following position for Visitor Services Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Visitor Services Assistant Jobs Vacancy in National Music Centre Calgary Jobs Details:

Location: Studio Bell, home of the National Music Centre, Calgary

Reporting To: Manager of Visitor and Venue Services

The Visitor Services Assistant is a part-time position responsible for shaping the visitor experience at Studio Bell. This position reports to the Manager, Visitor and Venue Services and is supervised by a Visitor Services Team Lead. Visitor Services Assistants are responsible for assisting with Front-Of-House (FOH) operations at Studio Bell including greeting and welcoming visitors and members, taking admissions, selling memberships and concert tickets, as well as providing orientation to Studio Bell and Calgary to a local and international audience. Visitor Services Assistants will also assist in handling incoming phone calls and manage the general email inbox.

Applicants for this position must be available to work weekends and evenings, and a background check is required as part of the recruitment process.

Responsibilities

Key responsibilities include, but are not limited to:
Providing a high quality of Customer Service for a memorable visitor experience
Assisting with general reception and visitor services, meeting and greeting the general public
Taking admissions and selling memberships via point-of-sale (POS) and on-line systems
Promote and sell NMC memberships
Keeping current with the NMC collection, exhibits, programs and events at Studio Bell in order to relay accurate information
Handling entrance queues
Answering the main telephone line: responding to public inquiries, selling tickets and memberships over the phone, booking tours and photo shoots, forwarding calls to appropriate staff members
Handle and balance cash and related paper entries; opening and closing procedures
Assist with the promotion and sales of NMC sponsored and hosted concerts, and events
Booking private tours and wedding photo shoots
Actively participation in NMC sponsored training sessions
Tracking and reporting visitor feedback
Providing conflict resolution among visitors, staff and volunteers according to established procedures
Following Health and Safety standards and operations for Studio Bell to ensure a safe visitor experience
Other duties as assigned

Qualifications

The successful candidate will:
Previous experience in customer service, retail and/or hospitality is an asset
Knowledge and comfort with POS and cash handling
Proficiency in MS Word and Excel
Must enjoy interacting with the public, meeting new people, collaborating with internal staff, and partnering with volunteers
Possess excellent communication skills and fluency in English
Have the ability to communicate with visitors of all ages and demographics
The ability to anticipate, understand, and respond to the needs of all visitors to meet
or exceed their expectations and establish an outstanding experience
Be able to assess situations to determine the importance, urgency and risks, and make clear decisions to ensure the safety and security of visitors
Have general knowledge and interest in music, the city of Calgary, and local tourist attractions
Experience as a volunteer or working with volunteers
Must be available to work weekends and evenings
Fluency in French or another second language would be an asset

Key Relationships

Manager, Visitor and Venue Services

Visitor Services Team Leads and staff

NMC Staff

Café/Retail Operator

Volunteers

Visitors and the General Public

Applications

Qualified applicants should send resume and cover letter in PDF form beth.baines@nmc.ca

Please ensure that your full name is in the file name (ex: Smith_John_cover_letter_resume) and the subject line of your email is: Visitor Services Assistant . No phone calls please.
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