24 Apr

Training Coordinator Customer Experience Jobs Vacancy in Via Rail Montréal

Position
Training Coordinator Customer Experience
Company
Via Rail
Location
Montréal QC
Opening
24 Apr, 2018 30+ days ago

Via Rail Montréal urgently required following position for Training Coordinator Customer Experience. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Training Coordinator Customer Experience Jobs Vacancy in Via Rail Montréal Jobs Details:

Reporting to the Senior Advisor, the Coordinator will prepare, facilitate, monitor, evaluate and document training activities for this department. We are looking for a successful candidate that can jump into the role with both feet and take over the training schedule and curriculum. The training coordinator will collaborate with the Customer Experience department in addition to working closely with our Learning and Development team to identify training gaps and ensure all new and existing employees are fully trained.

Main job tasks and responsibilities:
Plan, schedule and follow-up with participants during the training registration process;
Collaborate with internal stakeholders regarding training needs and delivery;
Complete the necessary administrative requirements in the Learning Management System: create a scheduled session, register into a session, and capture the participants who were at the training session;
Track and report on training outcomes;
Maintain employee training records up-to-date in our LMS (VIP);
Run mandatory training gap analysis reports (identify all non-compliance and future expiry dates) and other training needs and attendance reports as required ensuring proper delivery of existing training programs for new employees and certification of existing employees;
Handle logistics for training activities including venues and equipment;
Establish and maintain relationships with external training suppliers;
Ensure proper processing and tracking of vendor invoices;
Coordinate off-site training activities for employees (travel arrangements);
Manage and maintain in-house training facilities and equipment;
Act as a resource person to the various departments for all questions pertaining to his or her duties;
Coordinating the implementation of various processes related to the management of the department's training resources.

Requirements:
College diploma in a related field (HR, Training) However, other combination of skills, education and experience that are relevant may be considered;
At least 3 years of established and relevant experience in a similar role in a training or HR environment;

Key competencies:
Excellent verbal and written communication skills in both official languages;
Strong abilities in coordinating activities and establishing priorities in a fast-paced environment, while ensuring deadlines are met;
Possess very good interpersonal and communication skills in order to collaborate with the members of the various teams and develop suitable trust relationships;
Flexible, able to adapt to change and evolving priorities, and remain calm under pressure;
Able to participate in the successful implementation of changes;
Self-sufficient and able to do the work on their own initiative, with limited guidance or supervision;
Demonstrate diplomacy and a certain judgment;
Good command of the Microsoft Office suite (PowerPoint, Excel, Word, and Outlook);
Knowledge of Learning Management Systems (LMS) is an asset.

VIA Rail thanks all applicants for their interest, however only those selected for an interview will be contacted. VIA Rail is an employment-equity employer and encourages all qualified candidates to apply. VIA Rail Canada is proud to be a military friendly employer.


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