11 Jan

Contact Centre Representative Jobs Vacancy in York Region Newmarket

Position
Contact Centre Representative
Company
York Region
Location
Newmarket ON
Opening
11 Jan, 2018 5 days ago

York Region Newmarket urgently required following position for Contact Centre Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Contact Centre Representative Jobs Vacancy in York Region Newmarket Jobs Details:

Reporting to the Supervisor, Access York, is responsible for providing direct services to applicants, clients, service providers and the general public in a telephone contact centre environment; soliciting information to determine services that the caller requires; determining initial eligibility for various Department services; making referrals to Department staff, other Departments and community agencies; processing applications; and producing standard reports.

Qualifications • Successful completion of a Community College Diploma in Social Services, Business Administration or a related discipline, or approved equivalent combination of education and experience.
• Minimum three (3) years demonstrated experience delivering service to clients in a social service or call centre environment.
• Satisfactory Criminal Records Check.
• Program knowledge of Social Assistance, Family & Children’s Services and Housing & Residential Services.
• Knowledge of, and demonstrated ability in, corporate core competencies including customer service, communication, team work, initiative/self management and accountability, and flexibility/adaptability.
• Knowledge of current legislation related to Ontario Works, Family and Children’s Services and Housing programs.
• Demonstrated problem solving and decision making skills and basic numeric skills.
• Computer literacy in a Windows environment utilizing word processing, spreadsheet and database applications at an intermediate level and competent in conducting Internet searches.
• Demonstrated ability to provide high quality customer service to applicants and clients in a fair and expedient manner.
• Ability to exercise confidentiality, discretion and good judgement in dealing with clients and team members.
• Ability to relate in an objective and empathetic way to customers.
• Ability to work outside regular business hours, as required.

Scheduled Hours As required and varied

Operational Hours 0830 - 1630

How to Apply Please apply on-line by January 17, 2018, quoting competition #21844. We thank all candidates for their interest, however, only those selected for an interview will be contacted via email or by telephone.

Salary $31.21 - $33.91 per hour. These are Union positions.


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