13 Jan

Account Management Representative Jobs Vacancy in Gofetch Toronto

Position
Account Management Representative
Company
Gofetch
Location
Toronto ON
Opening
13 Jan, 2018 3 days ago

Gofetch Toronto urgently required following position for Account Management Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Account Management Representative Jobs Vacancy in Gofetch Toronto Jobs Details:

We're looking for two Account Management Representative to join our Toronto office. The Walker Account Management Representative is responsible for defining and measuring the success and quality of GoFetch’s sitter and walker base. As an internal expert on our sitters and walkers, you intimately understand pain points and can craft crisp value propositions that solve sitter problems while meeting business objectives. You will partner closely with Engineering, Design, Analytics, and with many sitter and walker-focused team members across the organization.

Your key responsibilities will include:
Direct reporting to the Operations Manager/ City General Manager

Be the first point of contact for the supply (sitters/ walkers) during various stages of the business

Understand supply behaviour and communicate effectively with them through various channels

Design, execute & adhere to operational processes, driving desired supply behaviour

End to end Ownership of supply management & performance (responsiveness, escalation management, issues resolution, operational protocol adherence, attendance, service quality etc.)

Coordinate with central support team and supply to ensure timely fulfilment of bookings

Work closely with the city and central team to drive training and educating supply

Basic analysis of data and driving supply related decision accordingly

Responsible for generating MIS reports, platform related configurations and updates

Assist in the onboarding process as and when required

Work with business, product, and other teams to collaboratively build a great product and process

Who you are:
Dog Parent yourself!

Strong in cross team coordination, ethics and integrity

Prior experience of working or leading operations team

Data driven, structured thinking and process oriented

Should be a go-getter and capable to thrive in and sort out chaos!

Must be good in grasping things easily and should have a sharp learning curve

Bonus Skills:
Experience in customer-oriented roles, whether customer service, retail service, etc

Experience coaching, training, or teaching others

Used GoFetch as an owner or a sitter

Startup experience

Why GoFetch:
Our team helps to bring innovation, creativity and excellence to the everyday decisions pet parents make around their pet's care​. You'll work in an informal, fun, harmonious atmosphere with a team of strong, smart, self-starters like yourself. GoFetch is Canada's leading online pet sitting and dog walking network​, dedicated to empowering consumers with data, inspiration, ​and knowledge around finding​, connecting, and booking ​world-class service providers to take care of their pet.


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