Account Management Representative Jobs Vacancy in Gofetch Toronto
Gofetch Toronto urgently required following position for Account Management Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Account Management Representative Jobs Vacancy in Gofetch Toronto Jobs Details:
We're looking for an Account Management Representative to join our Toronto office. The Walker Account Management Representative is responsible for defining and measuring the success and quality of GoFetch’s sitter and walker base. As an internal expert on our sitters and walkers, you intimately understand pain points and can craft crisp value propositions that solve sitter problems while meeting business objectives. You will partner closely with Engineering, Design, Analytics, and with many sitter and walker-focused team members across the organization.
Your key responsibilities will include:
Direct reporting to the Operations Manager/ City General Manager
Be the first point of contact for the supply (sitters/ walkers) during various stages of the business
Understand supply behaviour and communicate effectively with them through various channels
Design, execute & adhere to operational processes, driving desired supply behaviour
End to end Ownership of supply management & performance (responsiveness, escalation management, issues resolution, operational protocol adherence, attendance, service quality etc.)
Coordinate with central support team and supply to ensure timely fulfilment of bookings
Work closely with the city and central team to drive training and educating supply
Basic analysis of data and driving supply related decision accordingly
Responsible for generating MIS reports, platform related configurations and updates
Assist in the onboarding process as and when required
Work with business, product, and other teams to collaboratively build a great product and process
Who you are:
Dog Parent yourself!
Strong in cross team coordination, ethics and integrity
Prior experience of working or leading operations team
Data driven, structured thinking and process oriented
Should be a go-getter and capable to thrive in and sort out chaos!
Must be good in grasping things easily and should have a sharp learning curve
Experience in customer-oriented roles, whether customer service, retail service, etc
Experience coaching, training, or teaching others
Used GoFetch as an owner or a sitter
Our team helps to bring innovation, creativity and excellence to the everyday decisions pet parents make around their pet's care. You'll work in an informal, fun, harmonious atmosphere with a team of strong, smart, self-starters like yourself. GoFetch is Canada's leading online pet sitting and dog walking network, dedicated to empowering consumers with data, inspiration, and knowledge around finding, connecting, and booking world-class service providers to take care of their pet.