13 Jan

Junior Technical Services Engineer Jobs Vacancy in Rockport Networks Ottawa

Position
Junior Technical Services Engineer
Company
Rockport Networks
Location
Ottawa ON
Opening
13 Jan, 2018 3 days ago

Rockport Networks Ottawa urgently required following position for Junior Technical Services Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Junior Technical Services Engineer Jobs Vacancy in Rockport Networks Ottawa Jobs Details:

About the Opportunity

The Customer Care team is currently looking for a Junior Technical Services Engineer to join our growing organization. In this position, you will be involved in all different aspects of service delivery including technical support, installation, configuration and other specialized services. In addition, you may participate in assisting with customer trials, system demos, and ultimately driving an amazing end-end customer experience. If you are interested in joining a great team, this opportunity is for you.

Key Responsibilities

Provide technical support to all of Rockport Networks customers and partners

Diagnose and troubleshoot network, configuration and product issues

Create documentation and drive continuous improvement

Deliver customer projects such as installation, configuration and training

Provide on-call support 24x7 on an as needed basis

Travel to customer sites from time to time, as required

Qualifications for our Ideal Candidate

2+ years of services experience in telecommunications or networking environments with a very good understanding of overall networking architecture

Must be willing to work flexible and varying times including occasional evenings and weekends

Strong experience with routing and switching protocols

Proven customer service, problem solving and excellent communication skills

Demonstrated ability to quickly learn new technologies

Eagerness to learn from others and excellent team player

Knowledge of Big Data, more specifically Data Center storage applications as well as experience with Salesforce CRM would be a plus

College Diploma or University Degree in Computer Science, or equivalent

About Rockport

At Rockport we’re challenging the traditional data center network architecture of the past three decades. Our Autonomous Networking model is an entirely new approach which boosts performance and delivers such remarkable power savings that it’s been acknowledged as a sustainable technology. Our leadership is an A-team of seasoned professionals who’ve launched multiple start-ups and also worked in some of the largest companies in the industry. They’ve come together at Rockport, united and inspired by the incredible vision behind the company’s products. At Rockport, you will come to work every day, knowing your efforts are helping shape a faster, cleaner option for the unrelenting growth in the world’s storage and processing of data.

Come work at a company where your contribution will be recognized and rewarded, and the potential for growth is enormous.

Rockport Networks is an equal opportunity employer. In addition, Rockport is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


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