17 May

Customer Service Consultant Jobs Vacancy in Rogers Communications Moncton

Position
Customer Service Consultant
Company
Rogers Communications
Location
Moncton Nusa Tenggara Barat
Opening
17 May, 2018 4 days ago

Rogers Communications Moncton urgently required following position for Customer Service Consultant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Consultant Jobs Vacancy in Rogers Communications Moncton Jobs Details:

Our total compensation package has improved! Discover what's new by joining our team and learning more about the advantages of a career at Rogers. Speak with a recruiter today to hear more about our improved salary, employee discounts, benefits, pension plan, bonuses and share purchase plan.
At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

ROGERS Moncton is recruiting for Customer Service Consultants with a start date of June 12th . We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what’s next? If so, you should consider a career with us today!

Responsibilities:
Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
Deliver reliable solutions to our customers with a sense of urgency and sound judgment
Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
Complete accurate transactions in a timely manner
Incorporate feedback on a regular basis, to improve your personal and professional development
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
Embrace change in a fast-paced, performance driven team environment

Minimum Qualifications:
Completed high school diploma or higher
Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
Excellent active listening and communication skills
Customer Champion: passionate about providing world class customer service and sales solutions
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
Strong computer skills (windows and internet navigation) and comfort working with wireless devices
Punctual and committed to work schedules

Preferred Qualifications:
Bilingual (English and French) is considered an asset
Experience in a telecommunications role
Post-secondary diploma/degree an asset

Great Work, Greater Rewards:
Full Time permanent position with fully paid training
Competitive base salary + performance based bonuses
Comprehensive benefits package available on day one
Up to 50% Employee Discount on Rogers services with no waiting period
Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan) after 3 months of service
Bright and spacious lunch room, internet cafe and Free parking
Career pathing & organic growth opportunities to build a career
We are a Canadian owned and operated company innovative, progressive and ahead of the curve!
Schedule: Full Time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 100 Westmorland Street (232), Moncton, NB Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 121637 WHY ROGERS? As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow. We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
Simplify and innovate
Take ownership of the what and the how
Equip people to succeed
Execute with discipline and pride
Talk straight, build trust, and over deliver Why Rogers? Because your tomorrow inspires our today. What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process. Posting Notes: Call Centre || Canada (CA) || NB || Moncton || None ||


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