13 Jan

Manager Member Experience Jobs Vacancy in Movati Athletic London

Position
Manager Member Experience
Company
Movati Athletic
Location
London ON
Opening
13 Jan, 2018 30+ days ago

Movati Athletic London urgently required following position for Manager Member Experience. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Manager Member Experience Jobs Vacancy in Movati Athletic London Jobs Details:

Who are we?
Movati Athletic is driven by a vision to empower people’s lives through fitness and health, making the communities we serve healthier and happier. We’re not your typical gym. From the moment you step inside one of our clubs, you’ll experience the difference. This is why our mission is to passionately deliver an experience that makes our members FEEL WELCOME , FEEL COMFORTABLE and FEEL HEALTHY .
Established in 1997, Movati Athletic is a pioneer in the fitness industry offering an experience that goes beyond just working out. We continuously work hard to ensure our services, amenities and employees provide the ultimate well-being experience at an affordable price. What began as one club has now grown to 14, with more on the way. Employing 1,500 full and part time employees (and growing), our caring and exceptional people help ensure our members improve their quality of life. We continue to hire exceptional, caring individuals, adding to our family of Movati Athletic employees.
We’re always on the l ookout for the best and brightest to join our thriving company. Currently we are looking for a Manager, Member Experience at our London (North) location to bring the energy into the Movati Athletic brand, by connecting members to areas of interest and assisting them with getting the most ou t of their Club experience.
Reporting directly to the Club General Manager, the Manager, Member Experience is a skillful professional who is responsible for continuously improving membership retention and customer experience in the Concierge (front desk, pro shop, café), Playroom, and Aquatic Departments. The Manager, Member Experience is a people-oriented leader who effectively coaches, manages and motivates.
What can you expect in this role?
Below are some of the primary responsibilities you will be taking on. We can’t wait to hear what else you want to contribute to the role!
Responsible for proactively managing and ensuring resolution of all Member concerns that are brought forward and/or escalated by the concierge services team Oversees and ensures execution of the Member experience program and ensures effective staff participation in all customer service programs. Responsible for continuously improving the Membership experience, revenues and retention rates, while effectively managing costs. Accountable for driving retail sales and profitability.
What type of experience should you have?
These are only some of the things we’d like you to bring to the table. There will be more, but we can discuss those in person.
Post-secondary education in a related field or combination of equivalent education and experience.

5 plus years related customer service experience with a demonstrated ability to deliver an exceptional customer service experience.

3 plus years of leadership and people management experience.

Proven success in leading, training and motivating teams, ability to deliver results through motivation, inspiration and accountability.

Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).

Current CPR & First Aid required prior to start date and must be maintained throughout employment. Application Process

Interested candidates are invited to APPLY . We regret that only those selected for an interview will be contacted.
Movati Athletic is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We can’t wait to meet you!


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